Do you have a flair for projecting warmth, professionalism and confidence over the phone?

Do you enjoy a fast-paced and fun work environment?

Are you looking for an employer that encourages and supports employee education and career growth?

If so, we have an opportunity for you!

NBM currently has a full-time Customer Support/Call Center Representative opening in our Main Street Middlebury office.

Our ideal candidate will:

• provide customer service with a smile
• be an attentive listener
• be courteous, respectful and responsible
• enjoy learning
• have sound judgment
• be detail oriented
• have basic computer and technology literacy

Pay rate begins at $19.09 per hour

Approximately 37.5 hours per week

Monday - Friday 9:00 - 5:00 (1/2 hour lunch breaks daily)

Rotating Saturdays

Benefits include: health/dental/life insurance options, 401(k) with employer match, paid holidays, paid time off, and more!

FDIC EOE Equal Housing Lender

OBJECTIVE:

• Provide prompt, accurate, professional customer service
• Assure deposit account information is accurately recorded, maintained and monitored

ESSENTIAL FUNCTIONS:

• Answer all incoming calls promptly and professionally assuring proper and appropriate distribution of calls
• Sell appropriate products and services to telephone customers
• Assure deposit account data entry is processed and verified according to standards and procedures
• Process EIM (NSF, Non-posts, and Fed Returns) daily
• Review activity on controlled accounts
• Correct and process encoding errors and other adjustments
• Schedule appointments for loan customers
• Conduct research related to:
• Deposit transaction inquiries/documentation
• Loan transaction inquiries/documentation
• Verifications of deposits and loans
• Contribute to and assist with bank-wide sales effort

REQUIRED

• One year of customer service experience
• Proficient in Microsoft Office, in particular Word and Outlook