Job description
Position Responsibilities
- Effectively communicating with clients about requirements and expectations for their training experience
- Identify and sell add-on products such as transportation, gear packages, off-campus trips etc. as well as upgrading their current training program
- Determine customer needs and expectations while making expert recommendations to maximize the customer’s experience
- Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
- Demonstrate product knowledge in all areas of the camp program & sports
- Educate customers about terminology, features, and benefits of camp programs
- Manage new camp enrollees, current campers, post-camp concerns/questions
- Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during and after time on campus
- Maintain close relationship with Camp Directors to generate beneficial outcomes for both the camper and IMG Academy
- Maintain close relationship with related departments on campus to ensure proper client transition from sale to participation
- Identify new opportunities for business development designed to increase camp program enrollment
- Provide support for Camp Advisors including adding products, completing email request, providing solutions to concerns
- Manage time effectively, meeting personal and company goals and working effectively with other members of the advisor team
- Manage the general Camp Service email and phone line to fulfill customer request
- Manage the clearance of registrations forms for camp and boarding school.
- Assist with overflow of needs from other departments especially during peak seasons on campus
- Provide coverage during check-ins to answer questions, way find and assist with sales needs
- Attend regular Outreach/Sport team meetings and supporting peers, as needed
- Maintain a thorough knowledge of IMG Academy campus
- Adhere to all company policies, procedures, and business ethic codes
- Other duties as assigned
Qualifications
Knowledge, Skills and Ability
- Sports Marketing, Sports Management, Hospitality or related business majors preferred
- 1-2 years of sales or service experience
- General knowledge of sports
- Demonstrated track record of sales revenue
- Experience with high-volume calling
- Experience with MS Office, Outlook, or CRM System
- Desire to work collaboratively with colleagues
- Excellent written and verbal communication skills
- Attention to detail
Preferred Skills
- Bilingual (Spanish, Japanese, Chinese)
- Master’s degree in Sports Management, Business or related field.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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