SST Corporation as a brokerage house for industrial chemical supplies. It takes its name from the three founding partners – Fred Schmitz, Arthur Schoenwaldt and Harry Turner. As the company grew, it shifted direction and entered the expanding generic pharmaceutical industry, as a supplier of active pharmaceutical ingredients (APIs).

We are seeking an experienced Customer Care representative who aligns with the Company’s mission and wants to make a difference by supporting our Customer Care Center in realizing our vision for a healthier world.

Main goal of the role is to engage our customers, by providing a positive experience for everyone who contacts us – ensuring that the customer feels heard and that their needs are understood and met.

You will share your learned knowledge of the brand and its products as well as our passion for health supporting our customers on their journey to vibrant health.

Responsibilities of a Client Support Representative specialist role:

• Educate oneself on all assigned client product and service offerings to be able to accurately and adequately engage with customers directly throughout the sales process

• Build and cultivate a long-lasting relationship with each client and individual consumer during and after the sales process to reinforce brand loyalty with the client

• Support the sales team, and other Client Support Representatives to effectively implement marketing strategies daily to lead to targets laid out by clients are met within a timely manner

• Identify holes or vulnerabilities throughout our sales processes to further bolster acquisition and efficiencies with ongoing consumer brand loyalty

• Analyze marketing trends to support clients and better understand who the target audience is and how to stand out against competitors

• Report sales, customer acquisition, and stick-ratio metrics back to upper-level management on the success of specific implemented initiatives to forecast the success of strategies moving forward

Requires of a Client Support Representative specialist:

• 1-2 years of Client Support and/or sales experience required

• A professional, courteous, and upbeat, friendly demeanor with collaborating with other Client Support Representative team members and consumers

• Progressive and open-minded with eagerness to learn, innovate, and be a forward thinker

• Exceptional verbal and written communication skills are utilized daily when interacting with customers and clients

• A highly organized and goal-oriented individual who thrives in a fast-paced environment

Perks of working with us:

• Ongoing employee training and development seminars with clients

• Networking opportunities with other team members in and outside of the Client Support Representative team

• Travel, both in and outside of the country, for cultivating a strong team bond

• All major holidays off

Job Type: Full-time, Part-time

Pay: $21.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Sign on Bonus

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

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