Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

The Customer Support Specialist provides research and administrative support to customers by providing the following duties:

Minimum Requirements:

• Must have excellent computer skills with a degree of proficiency in WORD, EXCEL, POWERPOINT, and OUTLOOK email system.
• Proven strong analytical skills
• Must have the ability to work well with others at all levels of the organization and must be a team player.
• Must be proactive, efficient, customer focused and able to work under pressure with tight deadlines.
• Must be able to communicate well both orally and in written form.
• Effectively writes routine reports and correspondence.
• Ability to write business correspondence and reports.

Main Responsibilities:

• Provide support to the FBO managers to ensure all clients, customers and visitors have a positive experience.
• Work with FBO team to successfully complete customer satisfaction related projects
• Build and maintain customer relationships.
• Responsible to create/update centrally based shared files for FBO Tenants, Customer Contacts, Listing of Services and Fees and Customer Pricing.
• Participate in weekly FBO conference calls, staff meetings and as requested.
• Research flight department activity trends and provide detailed reports along with any other data related to the operation of flights and as requested by management analyze flight activity, research FAA, tail numbers, phone numbers, types of aircrafts, etc.
• Enter new sales contacts and other customer information in FBO One.
• Research, update and monitor changes in fuel pricing, hangar space, etc. and note changes to fee structure.
• Analyze flight activity into specific airports by volume for Jet Aviation by location.
• Work closely with FBO finance/customer service teams to ensure price agreements are set up properly in FBO One.
• Responsible to update and maintain customer price agreements in FBO Linx and confirm price matches FBO One pricing.
• Other duties may be assigned, as needed
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Desired Characteristics:

• Bachelor’s degree in related discipline preferred and/or formal training or equivalent combination of education and experience.
• Ability to learn other computer programs (such as FBO One, SAP, BW, etc.) as needed.
• Working knowledge of aircraft types preferred.
• Exhibit organizational capabilities with the ability to handle multiple tasks in a fast-paced environment.
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
• Ability to work effectively with minimal supervision and take initiative in problem solving.
• Must be able to travel in support of FBO network or events.
• Ability to analyze and interpret Passur reports, general business periodicals, professional journals, technical procedures, or governmental regulations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands, and talk or hear. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.