Job description
JOB SUMMARY
The Cyber Operations Coordinator will provide leadership and technical expertise to support operations of 24x7 Tier 2 Service Desk supporting System Administrators with hosting in the USMC enterprise application hosting environments.
This position will be a DAY SHIFT (0600-1500 with a one-hour unpaid lunch), required 100% on site. Team Lead will be in Kansas City and will be working remotely as part of a Shift with 5 other positions in Kansas City.
Will require rotational 24x7 on-call for weekends with other Quantico-based analyst to support disaster recovery requirements. Will transition to a different shift schedule as Quantico team expands. After initial onboarding will require 2-week paid travel to Kansas City for training/orientation.
RESPONSIBILITIES
- Support Shift Lead in operation of a 6-person shift.
- Responsible for incident, event management activities supporting enterprise private and commercial cloud data centers.
- Responsible for the execution of Data Center Service Desk processes, functions, activities, and tasks.
- Responsible for Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions.
- Monitor and manage datacenter systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
- Maintain knowledge and communicate status of the datacenter environments including providing reporting and updates as needed.
KNOWLEDGE/SKILLS/ABILITIES
- Experience with enterprise/datacenter Service Desk Operations including use of a service management tool (Remedy preferred).
- Experience and ability to triage incidents and events for effective resolution.
- Experience with Active Directory account and server management and monitoring.
- Experience preparing documentation and briefings for leadership in a concise and effective manner.
- Experience with server administration: Microsoft Windows Server, Red Hat Linux (RHEL), SharePoint.
- Experience with monitoring and management tools such as vCenter,
- vSphere, VMWare VRealize, Operations Manager, LogInsight, Network Insight.
- Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto).
- Knowledge of IT Service Management Processes and concepts.
- Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor, and train newly assigned staff.
- Demonstrated customer service capabilities and focus.
QUALIFICATIONS:
Minimum Qualifications include:
- BA/BS with 2-4 Years’ experience, or MA/MS+ with 0-2 Years’ experience or HS with 8-10 Years’ experience.
- Must be a US citizen with SECRET Level Clearance.
- Must have IAT Level II Certification.
- Must have ITIL training or certification.
Corvus Consulting, LLC. provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Corvus Consulting, LLC, will not discriminate against employees and job applicants who inquire about, discuss or disclose compensation information.
Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform essential functions, as long as that would not hinder or prevent performance of duties or be of a safety concern.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to reach with hands and arms. The employee is frequently required to sit, stand and walk. The employee may be required to move ten pounds and could occasionally lift or move up to twenty-five pounds.
Disclaimer: The listed duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of primary duties and responsibilities.
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