PRIMARY PURPOSE:

The Senior Consultant - Microsoft Dynamics 365 Customer Engagement (CE) is the primary and customer facing individual responsible to lead the delivery team on CE / CRM engagements and ensure customer success on Quick Start Engagements.

The Senior Consultant will lead all phases of the delivery project including analyze, design, delivery, deployment and go live that exceeds customer expectations, includes WoW moments and results in acquiring another referenceable client.

CRITICAL QUALIFICATIONS AND EXPERIENCE:

• Experience leading teams using hybrid, agile methodologies
• Enjoys, thrives and exudes confidence in client facing interactions
• Can quickly and seamlessly position yourself as a trusted partner and subject matter expert
• Ability to act as a lead for the engagement both with internal teams and the customer.
• Lead and work with the customer and internal teams with Architects that represent other line of business applications like Finance and Operations, PowerBI, etc.
• Has a solid grasp of migration, integration, D365 line of business application capabilities, and CE technical and functional capabilities.
• Working knowledge of Power Platform, Azure, Office 365, Azure Data Factory and other related technologies.
• Competent, capable and familiar with all aspects of CE / CRM delivery projects.
• Work with the customer and internal teams on infrastructure requirements, implementation and configuration.
• Ability to lead, support, and participate in SOW reviews, user story pointing and other user story development practices, estimating, pre-sales demos, and other sales support activities.
• Strong advocate for adherence to standards, best practice, and delivery processes.
• Strong interpersonal and communication skills with the ability to work in a cross functional team
• Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
• Ability to travel up to 50% depending on project complexity and customer expectations.

DESIRABLE QUALIFICATIONS AND EXPERIENCE:

• Stay current on Dynamics 365 for Customer Engagement and related technologies, particularly Azure stack technologies that support the solution
• Current Dynamics 365 CE certifications.
• Demonstrated ability to work in a constantly changing environment with limited direction
• Ability to ‘get things done’ across the breadth of own organization
• Familiar with Agile implementation methodology
• Experience working with a multicultural and/or multilingual team across several time zones
• 4+ years’ CE/CRM experience and 15 + medium/large CE/CRM implementations

KEY RESPONSIBILITIES:

• Leads the delivery team through all stages of the project to include design, develop, test and deploy.
• Provides input on direction of the design, solution, development and oversight
• Initial and primary point of customer contact for all delivery project concerns and issues throughout the delivery cycle
• Authors, reviews and provides guidance for developing high level and detailed architecture, data migration, data integration, security model, ERD, UAT & training plan and other key documentation
• Authors and delivers an overall Issue Resolution Management plan
• Acts as the Project Manager- managing fast paced timeline, scope and resource assignment for project tasks.
• Provides oversight and management of all DevOps work items to ensure they are assigned, updated and completed as expected.
• Manages Arbela delivery team resources to ensure assigned tasks are completed in agreed to timeframes
• Ensures deliverables meet quality standards, are innovative, user friendly and WoW the customer
• Collaborates with DSE and Team to deliver project in accordance to Customer Roadmap
• Prioritization of the DevOps work item backlog, in coordination with the customer
• Ensuring all impediments are removed for the project to carry out the day to day delivery team tasks