Job description
Job Description Summary
Collaborates with business owners, data scientists, and data engineers to identify, prioritize and formulate relevant data analysis efforts. Collects, integrates, cleans and refines data and conducts Exploratory Data Analysis (EDA). Communicates results and implications to team members and internal customers. Creates user-friendly reports and dashboards and trains customers on their interpretation and use.
DISTINGUISHING CHARACTERISTICS
Data Analyst Is are distinguished from Data Analyst II’s by their applicable knowledge level and experience. Those in the later position would have the responsibility for performing more complex data analytics and designing experiments, with a sound understanding of Credit Union business operations, products and compliance requirements.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal and external members
- Conducts descriptive and exploratory analytics, understanding and communicating what a dataset can tell us about (for example) members, products, processes, competition, the economic environment, and marketing promotions.
- Creates reports, visualizations and dashboards to answer business questions. Trains business customers on their interpretation and use.
- Assesses data cleanliness and cleans data, ensuring accuracy, completeness, reliability, relevance and timeliness.
- Continuously builds domain expertise in various credit union subject areas, such as (for example) marketing, underwriting, fraud, and servicing channels.
- Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal customers.
- Completes all required training programs to maintain a current knowledge applicable to assigned duties and responsibilities, including regulatory compliance requirements.
- Complies with all applicable regulatory requirements and Credit Union policies and procedures.
- Adheres to all security procedures and maintains strict confidentiality of all member information.
- Completes training and self-study to achieve and maintain required knowledge of Credit Union products, services and overall operations.
- Completes required on-line regulatory and compliance training, on a semi-annual basis, including but not limited to; Bank Secrecy Act, Anti-Money Laundering and USA Patriot Act.
- Works scheduled hours and maintains punctuality.
- Performs other related duties as assigned or requested.
MINIMUM QUALIFICATIONS
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently.
The requirements listed below are representative of the education, experience, skills and abilities required.
EDUCATION / EXPERIENCE
- Bachelor’s degree in business analytics, economics, statistics, finance, or closely related field.
- One-to-two years of responsible business domain experience in data analytics; analytical experience in consumer finance preferred.
- Experience with various data/analytical tools (e.g., Excel, SQL, SAS/SPSS, PowerBI, Tableau, Incorta);
- Experience with programming languages (e.g. Python, R, or Scala) for data cleaning, exploratory/descriptive data analysis, preferred.
- An equivalent combination of education and experience may be considered.
SKILLS / ABILITIES
- Effectively apply internal/external customer service practices and processes to meet quality service standards and achieve member satisfaction.
- Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
- Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
- Use correct English including spelling, grammar and punctuation.
- Understand and follow written and oral instructions.
- Strong analytical aptitude with a driving curiosity to identify, formulate, and solve problems.
- Ability to assess cost trade-offs related to decision-making and further data acquisition/analysis in a business context.
- Comfortable deriving business implications from data/analyses and making recommendations for business action-even in the absence of complete information.
- Desire and ability to continuously learn new analytical methods and tools in order to have increasing impact on business results.
- Ability to train and develop others.
- Set priorities and manage one’s own time effectively.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Intermittent standing, sitting and walking.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying between 5 and 25 pounds.
WORK ENVIRONMENT
- An employee in this job works in a general office environment in a financial services facility.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
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