Fort Worth, Texas

Hi, I'm Lolitta Tucker your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next DDC Supervisor at CSG.

Who will love this job

• A leader- you dedicate time to mentor peers to help increase their customer and technology understanding
• A strategist – you have a consulting mindset that allows others to contribute and work toward a shared vision
• A collaborator – you love to work on projects that have functional workflows
• A producer – you're comfortable quickly switching context and adapting
• An empath – you know how to connect and communicate with different audiences worldwide

What you'll do

• You will report to the Senior Operations Manager to contribute to the management of the operational and production output
• Committed to building trusted collaborative relationships, focus on customer service and operational excellence
• Track and record as a change manager and build teams while driving efficiencies
• Manage budget, margins and profitability in a large operation

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we're a match.

• Bachelor's degree in a related field, or equivalent experience
• Proficiency in English in a business environment
• 5 years of experience in manager role
• 5 years of experience in production environment
• Perform basic mathematical calculations

Perks & Benefits

• Adoption Program
• Emotional and Mental Well-being
• Medical, Dental, and Vision: available on day one!
• 401K available after 30 days of employment
• Paid Vacation, Volunteer, and Holiday Time Off
• Parental Leave
• Education reimbursement

View all benefits

Our Story

For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our locations worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?

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This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.