Job description

DEBT COLLECTOR SERVICES (FULL-TIME)

*Position is Contingent upon Contract Award

Location: Washington, DC

The Debt Collector Services responsibilities:

Education and Experience Requirement:

• Must have at least three (3) years’ experience performing similar services in a similar environment or a Bachelor’s degree with at least on year experience satisfies the requirement.

Duties and Responsibilities:

• Shall provide data input, information processing and systems management in the area of account collections, using text and numeric data entry (10-key pad) in OSHA Information System (OIS), OSHA Legacy Data System and U.S. Department of Treasury ARTIVA System.
• Shall use OIS, OSHA Legacy Data System and U.S. Department of Treasury ARTIVA System, review debt collection cases, debt close outs, proof of claims and proof of debts to ensure OSHA inspection penalties are processed accurately and within the stated deadlines.
• Be proficient in grammar and customer service skills to initiate, prepare and mail customer correspondence to include, but not limited to, formal notifications regarding delinquent accounts, defined payment plans and resolution of customer concerns/issues.
• Assist with various reports to include, but not limited to cases paid in full, uncollected debts and close out reports using OIS and U.S. Treasury ARTIVA systems.
• Shall us OSHA Legacy Data System and U.S. Treasury ARTIVA, process payments, enter and update debt status. Process refunds using OIS.
• Monitor call center number and email inbox. Respond to inquiries and voice messages. Must be proficient in English and Spanish.
• Reconcile OSHA Area Office penalty payments mailed to the U.S. Bank lockbox with documentation data in OIS.

Hours and Performance:

Shall work approximately 8 hours per week.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• performing similar services or BA w/1year: 3 years (Required)

Language:

• English (Required)

Work Location: In person

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