Delta Team Specialist

Remote

What you will be doing:

The Delta Team Specialist is an integral role in supporting stores in the Asurion Tech Repair & Solutions (formerly uBreakiFix by Asurion) family! It is our job to provide staffing support, engagement opportunities, coaching, and training to existing store teams to ensure that the customer experience is protected and that operations are up to company standards.

Roles and Responsibilities:

• Travel to stores across the corporate store network to provide multiple capabilities, including staffing support, engagement opportunities, coaching, training, inventory controls, and audit/assessment duties
• Fill in staffing gaps in front of house and/or back of house capacities to ensure customer needs are met and the customer experience is protected
• Support the rollout of new training resources and materials within markets being visited through audits and coaching to ensure standardization across stores and flawless execution of partner programs, pilots, and new initiatives
• Audit store resources to ensure teams have required tools, supplies, and inventory; ensure that store setup and appearance meet uBreakiFix standards
• Audit store for compliance in front of house and back of house processes, and provide real-time coaching to store teams
• Validate store inventory routines by performing inventory counts to ensure integrity in store
• Support Asurion Corporate Stores overall engagement strategy through direct interactions with in-store teams

• When not traveling on assignment, will work as a “flex leader” within home district; daily assignments will be dictated by Delta Team Leader

Experience & Qualifications:

• 2+ years of experience in retail or training capacities (UBIF store experience required)
• Proficient in all multi-day repairs, including soldering experience
• Must have a valid driver’s license
• People leadership experience preferred
• Store hours are 10-7 Monday to Saturday, Sundays 10-5. Scheduling varies based on store needs. Required to be flexible with working before the store opens, or after it closes. Travel up to 3 weeks per month.
• Ability to coach and retrain existing store employees on operations, repairs, marketing, sales, etc.
• Sales experience highly preferred
• Must be within a decent commute to a Primary Airport
• Travel is required up to 95%
• Ability to perform repairs to company standards and within standard timeframes

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Travel expenses paid
• Continuing education support
• Ongoing training to grow your skills