The Dental Receptionist is part of the team dedicated to providing comprehensive, accessible care and innovative practices focusing on wellness and prevention. The Dental Receptionist provides support with daily activities of a dental office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by dental personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Reviews patient's treatment plans with them and collect copayments.

The Dental Receptionist must be cognizant of the expectations and concerns of QuadMed’s dental patients and be able to respond in an empathetic and professional manner.

*This position is 30 hours a week*

Key Responsibiities:

• Front desk reception
• Greets patients, answers phone, takes concise telephone messages and schedules appointments
• Provides patient with all necessary registration forms and gives instructions on completion of forms.
• Verifies dental and medical insurance benefits
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper dental and medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
• Performs other position related duties as assigned
• Maintains supplies and equipment
• Maintains confidentiality of the patient PHI and adheres to all HIPAA regulations
• Clinical duties as assigned

Job Requirements:

• Appropriate education and/or experience may be substituted on an equivalent basis

Education:

• Must have a High School diploma or equivalent

Experience:

• Receptionist and/or healthcare industry experience preferred
• Minimum of 1-year experience preferred for qualified candidates

Certificates, Licenses, Registrations:

• BLS certificate

Knowledge, Skills & Abilities:

• Excellent customer service skills required
• Ability to be a team player, detail oriented, accurate, and efficient
• Strong communication and interpersonal skills
• Ability to work in a fast paced-environment and work well under pressure
• Ability to be patient, possess compassion and uphold HIPAA standards
• Dental Terminology preferred
• Dentrix software knowledge is a plus but not a requirement
• Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion