Job description

COME WORK WITH A GREAT TEAM!

ROLE AND RESPONSIBILITIES
The Department Managers are primarily responsible for the daily retail operations of their assigned departments. These responsibilities include, but are not limited to, the following:

1. Provide “legendary” customer service in their department
2. Maintain optimum inventory levels to ensure service of our customer as well as maximum turn and profit
3. Pricing
4. Merchandising and display
5. Place necessary merchandise orders
6. Oversee receiving, pricing, and bin tagging of department merchandise
7. Handle department-related customer complaints as needed; courteously, timely and discreetly
8. Oversee special departmental orders
9. Training of assigned store personnel
10. Knowledge of overall store policies, procedures and goals and how his/her assigned department affects and is affected by them
11. Ability to motivate and lead assigned staff
12. Knowledge of management responsibilities and ability to serve as back-up for General Manager or Assistant Store Manager, filling in for same as needed
13. Attend and participate in store meetings
14. Other tasks and responsibilities as may from time to time be assigned by the Assistant Store Manager, Store Manager, or owners
15. Greet and assist customers on the sales floor
16. Resolve customer claims and complaints in a manner that is timely, courteous and discreet
17. Set a positive example by following company procedures
18. Ensure that departmental sales staff are ready for all promotions
19. Resolve any IT issues

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

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