POSITION SUMMARY:

Responsible for the clerical operations at the front Pharmacy department front desk. Controls the flow of traffic and communication within the Pharmacy suite including serving as point of contact for room staff for needs and support, monitoring and controlling the flow of vendors in and out of Pharmacy. Communicates the flow of surgical cases throughout the day communicating turnover needs, delays, patient transport needs and special equipment needs. In collaboration with Charge RN, assists with the daily schedule of cases and under direction of the Charge Nurse or Director makes any last minute changes including scheduling add-ons, room switches, cancellations and case order changes.

KEY RESPONSIBILITIES:

• Under Direction of Charge RN or Director, assists with the flow of information and communication among all key individuals/departments including OR staff, surgeons, Anesthesia, Pre and Post Op Staff, Transport, vendors, EVS, Bio Med, IT/IS, etc.
• Responds to requests from the Pharmacy rooms for equipment, turnover, supplies, etc and ensure appropriate individuals are contacted
• Collects/organizes/collates nursing documentation and alerts RN's of any missing documentation
• Assists with the daily schedule and ensures add-ons, room changes, case order changes and cancellations are entered/booked into system
• Handles the clerical operations at front desk ensuring that necessary supplies are ordered, forms and documents are available, call and time schedules are posted
• Handles the flow of vendors in and around the Pharmacy suite insuring they sign in, have appropriate badge, and only enter the Pharmacy suite when requested/required
• Communicates needs of internal Pharmacy staff, surgeons, managers, anesthesia to external departments (e.g. Radiology, Transport, Respiratory, EVS, etc.)
• Prepares daily call schedule with the Charge RN for all staff on call based on assignments for call and submits to Nursing Office
• Maintains electronic case board and ensures accuracy of information on electronic board
• Other duties as assigned in relation to responsibilities of role at front desk of Pharmacy Dept
• Uses discretion at all times to ensure patient confidentiality
• Responsible for general filing and stocking of supplies
• Answers all telephone calls, routes call appropriately.

REQUIRED KNOWLEDGE & SKILLS:

• Excellent computer and phone skills
• Excellent communication skills to work effectively with Pharmacy staff, surgeons, Anesthesia, management
• Maintain highest level of confidentiality relative to sensitive patient information
• Medical Terminology

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: High School Diploma. Some specialized secretarial/administrative training preferred.
Experience: 3 - 5 years' experience in medical setting in administrative clerical role, preferably in hospital setting. Knowledge of surgical services preferred.
Software/Hardware: Microsoft Office (Word, Excel, PP), Email, Meditech
Other: Knowledge of Medical Terminology preferred