Are you interested in a career opportunity that offers tuition assistance for yourself and dependents, great benefits package, stable campus environment, and more? Join our Housing & Residence Life team as a Desk Operations Manager!

The candidate will be a member of the Housing and Residence Life team and have responsibilities focused on desk operations, mailroom operations, and general activities in support of and implementation of the mission and vision of Housing and Residence Life. A successful individual would be detail-oriented, customer-focused, analytical, and team-focused.

This position reports to the Assistant Director for Operations for Housing and Residence Life. This position supervises Desk Assistant Supervisors and an additional 150+ student employees. Responsibilities associated with the Desk Operations Manager position include oversight of 24-hour desk operations, mailroom services for students, oversight of HRL meeting and event spaces, and serve as an administrator for software utilized in desk operations.

Bachelor's degree in a related field.
One year of experience supervising and leading staff.
One year of customer services experience
Effective written and verbal communication skills.
Proven success at maintaining a high degree of accuracy and attention to detail.
Ability to cultivate relationships with multiple stakeholders.
Proficiency in Microsoft Office or Google Suite applications.

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Master's degree in College Student Personnel, Higher Educations, Business, or related field.
Must be able to demonstrate previous experience handling multiple tasks/projects, setting priorities, and meeting deadlines while maintaining a high level of performance.
Strong analytical skills.
Effective organizational skills.
Experience creating and facilitating staff training.

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.