Job description

Hi,

I am attaching my job description below, please check and let me know if you are comfortable with it. You can also reach out to me on this No 919-706-0107.

Deskside-Field Support Engineer

Connecticut

TCS

SN

Required Information

Details

1

Role**

EUC

2

Required Technical Skill Set**

Hardware and Software troubleshooting

3

No of Requirements**

01

4

Desired Experience Range**

8+

5

Location of Requirement

Connecticut, USA

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

• Expertixation in H/W and softeare troubleshooting of Desktops/Laptops/Printers.
• Train end users on usage of computer hardware and software.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems’ software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Helping Central Teams in resolving SCCM / AD / Sharepoint / Printer logic / O365 / Application related activities.
• Should have sound knowledge on Desktop and Hardware domains.
• Shoud have sound knowledge on Windows Operating Systems (Windows10)
• Basic network knowledge (LAN / WAN / Wi-fi)
• Assist with Hardware devices with global team(s).
• Assist global team(s) during P1/P2 outages.

Good-to-Have**

1. Good Communication skills

2. Quick Learner

3. Optimistic

4. Proactiveness

5.

SN

Responsibility of / Expectations from the Role

o Level 2 Ticket Management – Incident and Request

o Remote Troubleshooting – Hardware/software

o Knowledge Management – Definition of opportunities, Creation of documentation

o Driving improvement with users (ongoing education on technical process improvements, etc.) and through improvements of our GSD scripts and self service offerings/forms

o Security Management – Users, Functional Accounts, Menus

o Data Extracts – On-request reports for end-users

Thanks & Regards

Lead Recruiter

Vishal Sharma

Desk: +1 919-706-0107

www.accurogroup.com

Job Type: Contract

Salary: $14.73 - $41.29 per hour

Schedule:

• 8 hour shift

COVID-19 considerations:
YES

Ability to commute/relocate:

• Hartford, CT 06105: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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