Job description

Our client is looking for a skilled Deskside Support person for a 3 month contract. The appropriate candidate provides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment.

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.
• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

• 4+ of field support experience
• Hardware/software installation, support and troubleshooting
• Requires strong support skills for Windows 10
• Requires Networking troubleshooting and support
• Experience with Active Directory, MS Office, phone security, OS365
• Support skills for VPN connectivity and security
• Configuring new PC’s/notebooks via imaging
• Remote Install software/hardware and support
• Knowledge of basic networking concepts
• Lift and carry up to 40lbs

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem solving skills
• Good communication skills
• Good time management and organizational skills

Work Environment

• Office environment
• May require weekend work
• May require shift work

Job Type: Full-time

Pay: $28.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Are you fully Covid-19 vaccinated?

Experience:

• Desktop support: 4 years (Preferred)
• Computer hardware: 4 years (Preferred)
• ticketing: 4 years (Preferred)
• Software troubleshooting: 4 years (Preferred)

Work Location: One location

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