Job description

Job Title: Deskside Technician I

Job Location: Wilmer, TX 75172

Hours: Monday-Friday 8:00am-5:00pm with some Saturdays based on Company’s needs which will be 8:00am-5:00 pm

Pay: $24-$26.00 per hour DOE

Temp-Perm

Job Details:

· Provide hardware/software support services to onsite client including break/fix

· Implement virus detection and eradication procedures

· Diagnose end-user system failures and implement repair solutions

· Diagnose printer and other peripheral devise failures and implement repair solutions

· Troubleshoot network devices in order to ensure connectivity from the PC to the Network

· Provide hardware/software support services to onsite client including break/fix

· Implement virus detection and eradication procedures

· Diagnose end-user system failures and implement repair solutions

· Diagnose printer and other peripheral devise failures and implement repair solutions

· Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Job Requirements:

• Windows and MAC hardware and software troubleshooting skills and experience
• Excellent verbal and written communication skills
• Ability to do in-depth research and troubleshooting for complex technical issues
• Ability to complete all work tasks with minimal supervision
• Ability to work in an on-call rotation
• Strong customer service experience in a corporate environment
• Excellent time management skills to prioritize workload
• Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
• Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP.
• High level of professionalism and strong personal interaction skills
• High level of flexibility and the ability to positively respond to changes in work requirements
• Ability to operate and communicate effectively while under pressure is essential
• Ability to communicate and interact with both technical and non-technical customers
• Good technical writing skills and a willingness to document all work performed
• Ability and willingness to learn new technologies
• Willingness and skills necessary to determine the solution & root cause of issue

Required Minimum Education:

• High School Diploma (required)
• Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:

• A Minimum of 3 years of experience in a related field

Preferred Certifications:

• Comp TIA A+
• MCDST - Microsoft Certified Desktop Support Technician
• ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
• MCSA - Windows 10

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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