Job description

Desktop Engineer II Opportunity in Financial Services

Desktop Engineer II

Location: St Petersbury, FL

Summary:

This position will be responsible for maintaining the current toolset defined for each workstation within the organization as well as deployment, issuing and management of hardware, operation systems and software to all enterprise workstations. Assist staff with the installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment and software. Work on Desktop Infrastructure projects implementing new tools and technologies.

Keys: Hardware, Desktop/Laptop Support, O365, SCCM, Desktop Imaging

Responsibilities:

· Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution.

· Assist teammates with laptop imaging, desk set ups, and hardware support.

· Software support – Configure, reload, update and troubleshoot all company-approved software.

· Documents all actions in an ITSM issue tracking system properly to ensure timely follow-up and resolution.

Education Requirements:

· Associates degree in IT/IS-related area of study from a two-year college or technical school or three year related experience, or an equivalent combination of educations and experience.

Basic Requirements:

· Three to five years prior experience in a computer support role, supporting both in office and external users.

· Previous experience in troubleshooting complex aspects of Windows platforms and applications.

· Supporting Mac OS in a corporate environment.

· Previous experience troubleshooting network connectivity and VPN issues.

· Previous experience with imaging systems utilizing Microsoft System Center Configuration Manager (SCCM).

· Previous experience with client security tools, BitLocker Drive Encryption or comparable product preferred

· In depth knowledge and experience of Windows Active Directory (Computer accounts, Users and Groups)

· Superior customer facing skills, ability to provide support to executive leaders within the organization.

· Strong interpersonal, verbal, written and listening communication skills.

· Demonstrated organizational, planning and time management skills.

· Ability to foster strong working relationships within the team but also across the organization.

· Demonstrate ability to share knowledge with fellow team members.

· Ability to see an issue to resolution, document a solution and share with fellow team members or when possible eradicate the root cause.

· In depth knowledge and experience a Windows environment, and in the use of MS Office software such as Word, Excel, Outlook.

· Proficient in the Mac operating system.

· Proficient in the use of trouble ticket applications such Cherwell.

· Proficient in the use of multiple forms of communication (e.g. phone, email, and IM) to achieve objectives of the position.

· Ability to support software deployments and rollouts.

· Ability to interact with hardware vendors for break/fix issues.

· Innovative and resourceful approach to problem solving.

· Ability to rapidly learn new software applications and hardware.

· Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.

· Able to work both independently as well as collaboratively.

· Able to maintain a professional demeanor and to interact with all levels within the organization.

· Able to lift and carry 50 lbs

· Able to travel up to 10% of the time.

· Must be able to uphold Advisor Groups Values & Performance Principles of integrity, results, customer focus, teamwork, and innovation

Preferred Requirements:

· Compti A+

· ITIL Foundation certificate

To Apply:

Apply through the link in the job posting or visit www.careers.advisorgroup.comand search for “key word in title”.

Advisor Group Inc. is one of the nation’s largest networks of independent financial advisors serving nearly 7,000 advisors and overseeing approximately $225 billion in client assets. Headquartered in Phoenix, AZ, the firm is mission-driven to support the heroic role that advisors can play in the lives of their clients, offering securities and investment advisory services through its subsidiaries FSC Securities Corp., Royal Alliance Associates Inc., SagePoint Financial Inc. and Woodbury Financial Services Inc., as broker/dealers, registered investment advisors and members of FINRA and SIPC. Cultivating a spirit of entrepreneurship and independence, Advisor Group champions the enduring value of financial advisors and is committed to being in their corner every step of the way.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Saint Pete Beach, FL 33706

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