Job description

Dallas, Fort Worth, TX Local Profiles only with Spanish Bilingual Support

In person support needed

Desktop IT Specialist will:

· Support and troubleshoot Windows 10 Operating System related issues

· Diagnose and resolve system and network related issues on desktops, peripherals and related equipment.

· Support and troubleshoot Microsoft Office (especially Outlook)

· Handle and resolve all problems escalated from customer helpdesk in a timely manner.

· Work with backend global teams to remediate and escalate issues as needed.

· Make recommendations for desktop performance improvements (and lead their execution)

· Be responsible for application upgrades and escalated trouble tickets.

· Provide desktop computing customer service and support.

· Configure and manage software Package Distribution via SCCM.

· Create and maintain related documentation and knowledge base.

· Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.

· Be responsible for monitoring, managing, troubleshooting and maintaining client service quality for remote users via VPN

· Spanish Bilingual Support is a mandatory requirement

Job Type: Full-time

Salary: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dallas, TX 75201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 8 years (Preferred)
• iOS: 8 years (Preferred)
• Windows: 7 years (Preferred)

Work Location: One location

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