Job description

Seeking a Desktop Support to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

NOTE: Must be willing to travel within a 2 hour radius, to other locations, during work hours.

JOB DESCRIPTION:

• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
• Install and test personal computers, printers, and other peripherals
• Configure operating system, load shrink-wrap programs and other application software programs
• Troubleshoot printer, computer, and peripheral incidents
• Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
• Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Associates and three (3) year or more of related experience; two (2) additional years of experience accepted in lieu of degree
• Experience in Tier II helpdesk environment
• Experience installing and configuring Windows 10 and MS Office 365 applications
• Experience using ServiceNow or a similar ticketing system
• Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required
• Must be willing to travel when necessary
• Must have a valid driver’s license and willing to travel to other locations within 2 hour radius during work hours

REQUIRED CERTIFICATIONS:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

REQUIRED CLEARANCE:

• Interim Secret Clearance required prior to start; S2i2 will help to obtain
• Must be a current US Citizen

Job Types: Full-time, Contract

Pay: $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Charleston, SC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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