Job description

Potpourri Group Inc., referred to as "PGI", was founded in 1963, publishing a single consumer catalog title. New brands were added through internal development and acquisitions so that today PGI has grown to be one of the most successful multi-brand direct-to-consumer merchants in America, serving millions of customers a year.

At PGI, we look for unique talent and skills, and above all else, passion. Our employees are enthusiastic team members who love what they do, and come to work every day ready to jump in and roll up their sleeves. Employees here take initiative, take pride in their work and accomplishments, and are trusted to work independently while being team players known for sharing ideas, support, and resources.

PGI is a collaborative team-oriented environment with an entrepreneurial spirit. Team members are encouraged to think outside of the box, be creative, and push the envelope. Ideas are welcomed and generated through brainstorming, informal meetings, and even hallway and coffee room conversations. The workload is significant, deadlines run tight, critical projects are always on the table, but everyone pulls together to “get it done” because they care. People are more than just co-workers at PGI and it’s more than just another job here. It’s a calling, it’s a community, and it’s a career.

The Desktop Support Specialist will support the IT department by assisting internal customers with their desktop needs. This will include, but is not limited to, setting up, configuring and maintaining desktop computers, software and peripherals. Day to day activities include responding to IT trouble tickets, supporting end users with any problems they encounter (software errors, malware issues, hardware issues, etc.) and providing training for any new IT related products or services introduced by the company.

Essential Responsibilities

• Set up, configure and maintain desktops and peripherals.
• Configure and support network connections to supported devices.
• Research, download and evaluate software that may benefit the company.
• Monitor and maintain software updates for all desktop users.
• Assist with Technical Services projects.
• Other duties assigned as required.

Experience Requirements

• Basic understanding of TCP/IP networking.
• Ability to install, configure, maintain and troubleshoot Microsoft Windows 7/8/10 and Office 2010/2013/365.
• Understanding of Anti-MalWare programs (Trend Micro a plus).
• Must have excellent verbal communication skills with both technical and non-technical customers.
• A+ Certification preferred

Additional Information

• Must be able to lift up to 50 lbs. (i.e., paper stock, hardware, other supplies, etc.)
• Requires extended periods of time on feet (standing and/or walking).
• Occasional travel to other local MA facility for support, training, meetings, etc.
• Overtime and after hours’ work may be required during critical and projects/upgrades.

Benefits/Perks!

• Full benefits package including Medical, Dental, Vision and 401k with Company Match
• Paid Vacation Time, Sick Time, and Holiday Pay
• Company-paid Life Insurance and Disability Insurance
• Employee Discounts, Hays Perks Program, Employee Assistance Program and Good RX

Please contact Susan Horrigan, Senior HR Corporate Recruiter at (978) 215-3793, or you may apply directly through our corporate website: www.PotpourriGroup.com.

Potpourri Group is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North Billerica, MA 01862: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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