Job description

Desktop Support Specialist
Office Location: Chicago West (Hoffman Estates), IL | Chicago East (Downtown) OR Kalamazoo, MI
Employment Type: Full-time regular

Your Role at Walker
In this role, you will be the primary person for maintaining Walker's workstation imaging process; software development process and helping maintain Walker's software inventory. While the primary focus of this position is the support of desktop systems and software deployments, it also has a second responsibility to provide end user technical support to users in helping to resolve a wide range of technical issues.

You’ll Love Working Here Because

• Medical, Dental, Vision insurance package
• 401(k) match
• 3 weeks PTO and 8 paid holidays (including 1 floating holiday)
• Paid Parental Leave
• 12 hours of Community Involvement
• HSA Employer Contribution
• Employer Paid Life Insurance
• Commuter Benefits: Parking and Transit
• Tuition and Licensure Reimbursement
• Wellness Program – 100% employer paid
• Vacation Retreat Rental

In Addition, You Will

Primary Responsibilities:

• Manage the company’s workstation imaging process.
• Create and maintain the deployment process for new software and updates.
• Primary lead on all workstation/tablet PC projects.
• Perform root cause analysis of problematic software installations.
• Help maintain software inventory through internal compliance reports and audits when requested from the DBTG.
• Create, maintain, update, and enforce all Walker Information Technology SOP’s.
• Responsible for maintaining monthly tasks, checklists and project assignments given by DBTG.
• Document daily work and keep the DBTG updated as to the status of assigned projects and work completed.

Secondary Responsibilities:

• Provide end user technical support in resolving hardware and software issues.
• Maintain accurate and detailed logs of all communications through the company Service Desk ticketing system.
• Provide constant follow-up with users with ongoing issues until a resolution has been found.
• Develop correction action plans to address and/or correct hardware and software problems as they relate to the end users.

We’re Excited About You If You Have

Education Requirements:

• Bachelor’s Degree, or combination of education and experience that would be equivalent to the job role.

Other Requirements:

• 3+ years’ experience with Microsoft Windows operating systems.
• Experience with scripting and automation tools.
• Knowledge of desktop imaging and software deployment processes.
• Knowledge of Quest KACE a plus.

• Strong working and proven knowledge of the following software and services:
• Windows 10
• Microsoft Office (O365) Suite of products
• Local Area Network (LAN) architecture and TCP/IP

• A proven technical aptitude to provide best-in-class comprehensive technical support.
• Strong attention to detail and organizational skills including the ability to successfully execute on multiple projects.
• Excellent follow up and documentation skills.
• Ability to communicate effectively with all levels of technology users.
• Demonstrated ability to manage multiple projects, activities, and tasks simultaneously.
• Possess strong analytical and problem-solving skills.
• Ability to travel (up to 15%)

Accountability:

• End User satisfaction.
• Compliance with the Walker’s SOPs.
• Timely and appropriate assistance to DBTG and offices.

Who We Are
Walker is a 100% employee-owned company of many capabilities offering professional services to clients in the private and public market sectors. Walker maintains a strong foundation as an industry leader in all aspects of parking planning, design, engineering, restoration and consulting that encompass operations, technology, and mobility solutions engaging a wide spectrum of specialists and renowned experts who have been advancing standards in the industry for several decades.

However, our abilities reach far beyond just parking and include highly experienced advisors in forensics who provide investigative assessments, creative repair solutions, and litigation support on all types of facilities around the world impacted by natural events as well as design or construction defects.

Additionally, we are among the largest providers of restoration and building envelope services in the industry. The combination of our structural engineering design excellence, building science experts, and vast geographic presence makes Walker the first choice for these services throughout the country.

Walker Consultants is an Equal Opportunity Employer (EOE). We invite all qualified applicants to apply and do not discriminate against individuals because of their race, color, religion, national origin, gender, physical or mental disability, veteran status, or age.

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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