With some direction, provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support and training for end users.

Essential Functions:

• Sets up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software.
• Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Determines computer software or hardware needed to set up or alter system.
• Responds to and diagnoses problems through discussion with clients.
• Designs and conducts hardware or software tests.
• Assists in inventory control and asset management

Qualifications:

Education and Experience:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
• Technical positions may require a certificate.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years).
• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

• Advanced knowledge of Microsoft Windows operating systems, PC hardware and desktop application products
• The ability to communicate information and ideas so others will understand
• Ability to troubleshoot and resolve issues on a desktop platform
• Strong customer service communication skills
• Must be able to multi task and pay close attention to detail

General Office Based

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.