Job description

TurnKey Marketing is looking for a Performance Manager to join our Client Success team.

Job Summary

The Performance Manager’s primary goal is client retention and growth through quality account management and relationship management. The Performance Manager will be expected to work with assigned dealer clients and share results, wins, and new opportunities. They will also need to identify areas of opportunities and risk factors for cancellation or downgrades. We are looking for candidates who have experience working successfully with clients on digital marketing products, have experience in SEM, SEO, and Social Media, a track-record of working successfully within a digital marketing organization, and a desire to be a part of a company that is focused on growth and staying on the leading edge. Experience in retail automotive is a plus.

The ideal Performance Managers are:

• Bold voices who aren’t afraid to have difficult conversations and to consistently reinforce the value and results of TurnKey Marketing’s products and team

• Persistent with a client-focused passion that is infectious and drives deep client relationships

• Detail-oriented with the ability to follow and use processes that are the backbone to the Client Success team

• Experienced in digital marketing and always ready to learn more to expand your skillset

• Excellent communicators, both verbally and written, and have the ability to capture and hold the attention of a busy clientele

• Creative problem solvers who use their deep knowledge of process and products, internal and external resources, and excellent communication skills to respond and solve the problem quickly

Responsibilities

• Complete TurnKey Marketing’s product and process training

• Regularly and effectively communicate with clients on contracted products, delivery of products, results, trending, progress towards goals and KPIs while maintaining and improving relationships on behalf of TurnKey Marketing

• Maintain an up-to-date understanding of industry trends, both in digital marketing and in automotive and use this understanding to make recommendations and identify opportunities with clients

• Analyze account results and trends to develop key recommendations, set goals, and continually set the bar higher

• Identify ‘red flags’ and potential emergencies with clients and take swift and appropriate action to stabilize the account and serve the client

• Identify opportunities for account growth and incremental revenue by adding additional products and/or expanding budgets

• Build and develop strong working relationships with clients and all users at all levels

• Identify, nurture, and create advocates for TurnKey Marketing

• Demonstrate account ownership by responding to client requests efficiently and effectively

• Determine need for additional resources and ensure the client’s voice is heard in order to deepen client relationships and opportunity for success

• Effectively manage time and activity to successfully engage clients as required by the TurnKey Marketing client touch strategy

• Assists in generating high client attendance to educational workshops and events

• Engage and participate in the exchange of best practices across entire Client Success team

• Achieves objectives and KPIs set forth by management including retention metrics, customer satisfaction, product growth, increase in revenue

• Some travel to client sites may be required

Qualifications

• Must have a minimum of 4 years of experience in one of the following;
• Automotive Industry
• Marketing
• Vendor Services

• Must have a background and experience in digital marketing including familiarity with SEO, SEM, paid search, social media, email, websites, etc

• Outstanding relationship management and communication skills

• Highly motivated self-starter, capable of working in a team environment

• Proficiency in using CRMs and other office productivity and project management tools

• Ability to analyze and solve problems

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Digital Marketing: 4 years (Preferred)
• Automotive Marketing: 1 year (Preferred)

Work Location: Remote

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