JOB SUMMARY

The Digital Technology Support Specialist will be working with Product Support, Service, and Sales representatives to provide support in the Mining, Construction, and Oil & Gas industries. This person will also understand various other Caterpillar Technology products while assisting both customers and others in the office as needed. This position will be forward-looking, spanning the entire scope of the customer’s operations, bringing customer’s existing and future needs into focus to influence long-term strategy for Technological Solutions and Equipment Management objectives. This person will serve as a trusted advisor to both internal and external customers in regards to the CAT Connect Strategy and Technological advancements. The role will utilize internal/external relationships and technological products to develop and deliver customer specific solutions that will lower customer owning & operating costs and increase customer loyalty.

ESSENTIAL FUNCTIONS

• Will be the technology consultant for all Wyoming Machinery Company and coordinate all WMC efforts with Cat, the sales teams, and our customers
• Will travel to locations throughout Wyoming Machinery Company territory to assess, support, and sell mining technology options for customer’s equipment, using Caterpillar and Wyoming Machinery Company training and related materials
• Will work with PSSRs, Caterpillar representatives and Product Support personnel to analyze and interpret data gathered to make mining technology recommendations for the customer
• Management of internal and external projects, including scale studies, production analysis, and field follow agreements as needed
• Will be responsible for providing customers with information, products, and services in regards to Cat Connect and Equipment Management
• Support the MSR and PSR groups in identifying the customer’s equipment management needs and creating appropriate Equipment Management product offerings
• Troubleshoot technology products including hardware, software, and systems
• Coordinate efforts with service departments to install hardware and set up systems
• Provide/facilitate support and training for both internal and external customers related to hardware, software, and applications of current and future Trimble and Cat Technology products

ADDITIONAL FUNCTIONS

• Calls may also be made on an “as needed” or emergency basis

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• High school diploma or equivalent.
• Must be able to read, write and understand English
• Must have good people skills
• Must have excellent public speaking, presentation, and written communication skills

Must have a valid driver’s license and maintain a safe driving record

PREFERRED

• Minimum of 2 years’ Technology experience

• Minimum of 1 years’ customer facing experience

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Must be able to lift up to 50lbs and carry heavy items

• Travel required to visit customer locations

• Ability to climb up and down on equipment