About Monogram Health

Monogram Health supports patients suffering from Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease.

Position: Director, Client Partnerships

The Director, Client Partnerships helps ensure company performance against client commitments and growing each book of business. This role will provide support collaboration with client(s) as well as internal organizations to drive financial, operational, and clinical performance.

Position Requirements

• Nashville, TN based may be remote or hybrid based on location
• Bachelor’s degree from a four-year college
• 5+ years’ experience with program management, project management, or similar experience
• 5+ years’ experience working for a dialysis organization, value-based provider group, health plan, and/or vendor contracting with health plans delegated for services
• Expertise partnering with internal departments to drive collaboration and results
• Highly proficient in Microsoft Excel, Visio, Word, and PowerPoint
• Experience working in high-growth environment preferred

Roles and Responsibilities

• Support management of one or more clients and business outcomes, working in partnership with Market and Clinical Operations to establish and drive financial goals, operational and clinical metrics
• Manage contractual requirements to ensure deliverables and reporting are timely and accurate
• Partner with Implementation Team for new client implementations
• Collaborate across the organization to ensure all deliverables and milestones are met to exceed contractual and client expectations
• Serve as internal subject matter expert for contractual commitments and standards for managed clients

• Review Key Performance Indicators and Dashboards for opportunities to improve operational performance
• Support preparations and delivery of client business and clinical reviews
• Document and maintain current client processes and business requirements.
• Support continuous quality improvement initiatives
• Build and maintain positive relationships with client business and clinical counterparts
• Function as a key contact and facilitator for defined clients to ensure Monogram is exceeding expectations
• Support development and maintenance of strategic client relationship plans
• Utilize effective problem-solving skills to overcome both internal and external challenges
• Partner internally and externally to develop operational workflows to improve clinical performance
• Internal coordination (Clinical Performance, Market Leadership, IT/Medical Economics) to ensure systems and processes are established to meet specific requirements
• Other duties as assigned

Benefits

• Opportunity to work in a dynamic, fast-paced, and innovative care management company that is transforming the delivery of kidney care
• Comprehensive medical, dental, vision and life insurance
• Flexible paid leave & vacation policy
• 401(k) plan with matching contributions
• Health Savings Account (HSA) and Flexible Spending Account (FSA)

Monogram Health is dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation's leading kidney specialists to provide transformative kidney care. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients’ health outcomes.

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

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