Strategically plan itineraries for Crystal Cruises ships to achieve high prospective and past guests’ interest, demand and ultimately revenue per available berth. Consider competitive itineraries to develop itineraries that leverage ships’ size to combine both marquee ports and unique, less frequently visited destinations.

Responsibilities and Accountabilities

• Develop itinerary plans through an iterative process with open communication, consideration, and collaboration with Port Operations, Destination Experiences, Hotel Management, ships’ captains, and Abercrombie & Kent colleagues.
• Incorporate data-driven decisions and recommendations based on continuous communication with Revenue Management towards evaluation of rev/pab, optimum durations – by trade, optimum mix of ports/sea days, and voyage combinability with minimal port repetition.
• Utilize industry data and analyze important guest trends to report back to key stakeholders. Apply findings to future itinerary planning as necessary.
• Manage all program launches in conjunction with the sales, marketing, product and revenue teams to ensure successful rollout and market positioning.
• Develop and implement itinerary changes as needed while following crisis management protocols and minimizing disruption to the guest experience.

Skills and Abilities

• Experience in cruise itinerary planning with appreciation of luxury clients’ expectations.
• Ability to research for innovative ports of call.
• Knowledge of MXP.
• Ability to compute navigational distances, times, and speeds for optimum fuel efficiency.
• Excellent relationship building skills.
• Excellent verbal and written communication skills.
• Fluency in MS Office applications, including Outlook, Word, Powerpoint and Excel.

Education and Experience

• 5 – 10 years of experience in travel industry sales.
• Bachelor’s degree required or equivalent experience.
• Extensive international destination knowledge - including Unesco World Heritage sites, worldwide events of interest to consumers, and worldwide celebrations and holidays.

This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.