Director of Clinical Operations - RN (Hospice)
Full Time
San Antonio, TX 78240
Posted
Job description
Company Overview:
At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a home for your career here.
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and home and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people. Essential Functions:
Equal Opportunity Employer – vets, disability.
Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.
The
Director of Clinical Operations (RN, Registered Nurse) assists the Executive Director in all functions of clinical oversight of the Hospice provider. This includes oversight of the eligibility of patients referred to hospice services and services provided to patients and supervising their care; maintaining administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations; enhancing the profitability of the agency while maintaining quality of care; and providing motivation and retention of qualified staff.
At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a home for your career here.
As a Field Leader, you can expect:
- leadership and engagement with diverse teams across the operation
- opportunities to create strategies that drive best-in-class care for patients & families
- flexibility for true work-life balance
- career and leadership development
If you love nursing and have an interest in healthcare operations, this is a great opportunity for you.
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and home and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
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Responsible for continual compliance with all federal and state regulations, laws, and policies and procedures applicable to hospice services. Maintains personal knowledge of up-to-date federal, state, and Joint Commission regulations. -
Provides guidance and direction to Patient Care Managers and other clinical staff regarding all aspects of hospice care services.
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Provides education and oversight for assessment, planning, implementation and evaluation of patient and family/caregiver services for clinical staff.
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Responsible for directing day to day operations of the provider.
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Supervises all patient care activities to ensure the delivery of safe, economical, and efficient patient care, which adheres to relevant standards of accepted nursing and medical practice, to include federal and state regulations, and Joint Commission standards, as well as to ensure compliance with payer source criteria.
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Assists in policy review and revisions as requested to establish and support the highest possible quality of patient care, cost controls, quality assurance, and staff performance. Ensures that established policies are enforced.
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Provides and/or ensures patient care according to the plan of care as ordered by the physician.
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Provides oversight in the interdisciplinary care processes to ensure effectiveness.
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Provides timely performance evaluation of assigned personnel.
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Assures regularly scheduled continuing education for clinical staff and supervises compliance of staff with online learning management courses.
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Assists with staff recruitment to ensure that adequate staffing is maintained. Operates within the staffing model.
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Ensures that only qualified clinical personnel are hired. Oversees licensure verification, certification, and credentialing as required.
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Acts as a liaison between staff, patients, and upper management to ensure information is shared appropriately among the LHC team. Assures compliance with and ensures timely follow up on daily external vendor clinical edits, outcome support, and coding edits.
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Ensures that all services are billed as per federal, state, and LHC guidelines as provided to the proper payer source.
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Ensures adequate staffing of agencies, as well as adequate staff education on an initial and on-going basis and staff evaluations on a new hire and annual basis.
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Ensures effective and comprehensive initial orientation as well as on-going competency of clinical staff.
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Oversees an effective QAPI program ensuring improvement plan execution and follow-up.
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Serves as a member of the Management Team, QAPI Team, and other committees as assigned within designated timeframes. Participates in agency strategic agency planning.
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Develops and maintains strong relationships with Medical Directors as well as community physicians.
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Participates in hospice education for referral sources as well as the community.
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Supervises the maintenance and accuracy of patient care and employee records.
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Performs staff conferences as needed and mandatory in-services, including but not limited to monthly staff/safety meeting.
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Acts as Emergency Coordinator in the absence of the Executive Director during emergencies ensuring appropriate plan execution.
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Performs Patient Care Manager job duties if needed.
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All agency clinical staff will report to this position.
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Supervises Care Transitions Coordinator role if any.
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Oversight of patient referral process, participates in agency business development activities, and ensures that eligible patients are admitted in a timely manner.
- Registered nurse in state of practice with at least 2 years supervisory or administrative experience in a hospice or a related field.
- Hospice and Palliative Care certification preferred.
- Current CPR certification required.
- Current Driver's License and vehicle insurance, and access to a dependable vehicle, or public transportation.
Equal Opportunity Employer – vets, disability.
Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.
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