Job description

Director of Education

Sylvan Learning Centers of Minnesota

Roseville, MN

Full-Time (Base Hours Plus Bonuses)

This is a growing center with the potential for the role to increase in hours in the coming months.

GENERAL SUMMARY

Lead a team with the power to positively influence the lives of parents and children daily. As Director of Education, you’ll coach staff and manage the overall learning experience for students—ensuring consistent, meaningful, high-quality education. In addition, as principle point of contact for the franchisee, you’ll meet Center performance goals, manage costs and create marketing strategies that result in growth.

ESSENTIAL JOB FUNCTIONS

• Manage the day-to-day operations of the Center
• Monitor and track Center performance
• Select, develop and motivate Center staff, conducting regular performance reviews to ensure professional success and development
• Guarantee timely and high-quality personal customer service in response to all calls and walk-in inquiries
• Review all corporate communication and disseminate to Center staff
• Support effective instructional management
• Direct the service and communication process throughout the customer lifecycle to support high customer retention rates
• Promote financing options that meet the customer’s needs
• Onboard new enrollments
• Establish and maintain collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
• Conduct school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
• Ensure the professional appearance of the Center according to Sylvan standards
• Ensure adherence to established Sylvan operating standards with particular attention to student safety and well-being

KNOWLEDGE REQUIRED

• Four year degree required
• Minimum of one year of customer service experience preferred
• Minimum of one year of education/teaching experience preferred
• Minimum of one year management experience preferred
• Experience using Microsoft Office and other standard business applications used by the Center
• Knowledge of general office equipment such as copiers, printers, and office phones
• Familiarity with instructional technology and tablet computers preferred

SKILLS AND ABILITIES REQUIRED

• Strong customer service, interpersonal, and communication skills—outgoing people-oriented approach preferred
• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
• Proven ability to supervise, coach, and develop staff
• Strong presentation skills for small group opportunities
• Ability to track and interpret business metrics and financial statements
• Strong analytical and problem solving skills
• Strong word processing, data entry, and other administrative skills
• Strong organizational skills and proven ability to manage multiple tasks and be flexible
• Proven ability to communicate effectively in writing and to proofread and edit copy
• Ability to work collaboratively
• Ability to work a flexible schedule, including evenings and weekends
• Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Burnsville, MN 55337: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing and able to work in center at the Burnsville, MN Sylvan location?

Education:

• Bachelor's (Preferred)

Work Location: One location

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