2ULaundry and LaundroLab are on a mission to create time for the world to focus on the things that matter most - and that probably isn't laundry! We're a rapidly growing startup that is rewriting the rules around this time-consuming task by building two complementary brands. With our convenient pick-up and drop-off service and modern, inviting laundromats, we provide people with an effortless and convenient solution to laundry and dry cleaning to give them back time because as we all know, time is valuable.

The Director of Field Operations Role:

We are looking for a Director of Field Operations to lead all aspects of operations within the Laundrolab business, including franchise operations, corporate owned stores, and any other operating facility within the Laundrolab/2ULaundry spectrum. This role will succeed in growing the business through partnerships with our Franchisees and developing operations for corporate-owned locations. The Director of Field Operations will lean into efficiency, quality, and strategy equally, ultimately driving customer satisfaction while leading from the front and building a strong team to support rapid expansion.

As the Director of Field Operations, you will lead the operations within the different locations while prioritizing the disruption of the laundry care industry in effort to establish the nation's best, most reliable clothing care company.

This role directly reports to our Chief Operating Officer.

What are the day-to-day responsibilities of the Director of Field Operations role?

• Deliver the results of all franchise and store controlled operations with a focus on decreasing DPMO while increasing efficiency and margin
• Plan, staff and execute to the wash/dry/fold customer demand for 2ULaundry
• Create policies and procedures for both franchise partnerships and corporate operations
• Utilize “to be built” forecasting to optimize labor planning and scheduling
• Utilize data analysis as the baseline for all decision making
• Own and decision P&L results and targeted KPIs
• Establish short and long term strategic initiatives
• Hire and develop a team of A players to support aggressive growth targets
• Standardize and improve processes that can be rolled out to all stores nationwide

Who is the ideal Director of Field Operations?

• CUSTOMER FOCUSED: A leader that begins and ends each decision with bias for positively impacting the customer. The best candidate will understand that this means both the external and internal customer.
• EFFICIENT: Responsibility to the organization to ensure profitable operations. Understands limitation of people and process and has proper prioritization of change management to better improve the demands of processes.
• STRATEGIC: Understands the short and long term direction of the business and is able to balance short term risk for long term gain. Embraces failure as a means of identifying opportunity and takes initiative in solving problems.
• DISRUPTIVE: Thinks outside of the box and constantly questions the status quo. Is not afraid of changing what works in effort to improve on behalf of the internal and external customer.
• QUALITY DRIVEN: Understands that failure is a limitation for the customer and ultimately the growth of the business. Treats each defect as an opportunity and utilizes continuous improvement to effort a zero defect environment.
• DECISIVE: Uses data to make quick, calculated decisions and owns the results of those decisions. Able to prioritize the most important initiatives and manages multiple priorities like a pro.

What are the requirements for the Director of Field Operations role?

• Bachelor's Degree in Business, Operations, or related field.
• 10 years of experience in Operations - Experience in fulfillment or service industry preferred
• Franchise Partner/Business Coach experience
• Experience with delivery operations
• Operations Launch experience preferred
• 6 Sigma/Lean exposure preferred
• Multi-location Leadership experience

What are the perks of being the Director of Field Operations?

• Ability to get in on the ground floor and have a significant impact at one of Charlotte's fastest growing franchise companies
• Opportunities to grow in the marketing field
• Direct and regular access to thought leaders in the startup, franchising, and laundry industries
• Benefits package that includes medical, dental, and vision insurance, a 401k, and an Employee Assistance Program
• FREE Telehealth program for all employees and their dependents (regardless of tenure)
• Unlimited PTO policy that our employees actually use!
• Working with a supportive, driven team working to build our startup into a nationally recognized brand
• Free laundry!

2ULaundry and LaundroLab are equal opportunity employers. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.