Job description

Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

• Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Creates, develops, and implements an effective organizational strategy, setting clear and attainable goals.
• Formulates and makes recommendations regarding policies, administration and procedures, works closely with other executives and managers in planning and carrying out activities and programs to assure the meeting of company and departmental objectives, ensures quality of management in all areas of the organization.
• Hires, motivates, trains, coaches, mentors, and directs IT Team Members provides leadership, guidance and resources so Team Members can accomplish established objectives.
• Promotes Responsible Gaming and Title 31 compliance.
• Approves staffing work schedules to attain maximum efficiency of labor.
• Maintains a constant awareness of the latest gaming regulations and works closely with regulatory authorities and various internal control staff members to ensure regulatory and operational practice compliance.
• Maintains comprehensive industry familiarity with gaming practices, works closely with other property key personnel in exchanging information on gaming activities and develops proper security measures to ensure the integrity of the operation.
• Works closely with staff and the Security and Surveillance departments to resolve customer complaints and provides a safe environment for guests and Team Members alike.
• Reviews activities in the gaming operations in order to gauge and improve staffing levels, working conditions and other matters which influence friendly and exciting guest service as well as maximum profitability.
• Establishes department standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient gaming operation.
• Monitors and evaluates department in order to ensure the proper planning for short and long-term strategies; monitors and evaluates performance of the gaming operations in order to facilitate ongoing improvement of operations and financial return.
• Reviews strengths and weaknesses of the operations such as win per machine, hold percentage, and general policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources.
• Ensures compliance with all policies, procedures, federal, state, and local laws and regulations, as applicable.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

Position Qualifications: Bachelor’s degree in Business Administration and/or related field plus 10 years progressive experience in HHR and/or Slot operations. Other combinations of education and experience may be considered. Strong oral and written skills, and a proficiency in Word and Excel are required. Must be able to formulate and communicate ideas and to make independent decisions.

• *Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three years driving experience*
*Supervisory Responsibilities: Manages subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).*

• Location: New Kent,Virginia,23124,United States, New Kent, VA 23124*

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Location: New Kent,Virginia,23124,United States, New Kent, VA 23124

Job Type: Full-time

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