Job description

JOB
The Santa Margarita Water District (District) provides safe, reliable drinking water, recycled water and wastewater services to over 200,000 residents in Mission Viejo, Rancho Santa Margarita, San Juan Capistrano and the communities of Coto de Caza, Las Flores, Ladera Ranch, Ranch Mission Viejo Villages, and Talega in San Clemente. The District is the second largest retail water agency in Orange County. With a team of approximately 180 dedicated employees, Santa Margarita Water District is committed to developing local, reliable, sustainable, and cost-effective water supplies for today and generations to come. Information about the District and its facilities can be found at here. Currently, the Santa Margarita Water District is seeking a Director of Operations and invites applications from qualified individuals who have significant experience working with water distribution/treatment systems and wastewater collection/treatment systems. Please see the full job description below for additional information.The successful candidate will be comfortable interacting with all levels of staff as well as the Board of Directors; self-motivated with excellent judgment and high ethical standards; have exceptional verbal and written communication skills, along with the ability to multi-task and organize. Leadership skills and the desire to build a team, foster education, and develop people, are critical to the position, combined with technical abilities to motivate and enhance employee morale. A sense of humor, and the desire to be innovative and open to new approaches, are foundational to the successful candidate. The first review of applications will take place on Monday, August 15, 2022.Under general direction of the General Manager and the Deputy General Manager, plans, organizes, integrates, directs and supervises the work of the Operations Department with approximately 100 employees and a budget of approximately $75 million; directs and implements programs and strategies for the field operation and maintenance of the District's water treatment plants, water and recycled water distribution systems, wastewater collection system and treatment systems, plants and facilities; oversees fleet and equipment maintenance activities; ensures all operations and maintenance functions are safe and efficient, while complying with applicable permits, laws and regulations; provides expert professional assistance and guidance to District's Board, managers and supervisors on operational and maintenance issues.DISTINGUISHING CHARACTERISTICSThe Director of Operations, as a Department Head, shall understand and promote the District's mission, strategic goals, values and policies. As a Department Head, the Director of Operations also functions as a member of the District's executive management team and participates actively in addressing issues of concern to the District, which at times may not have a direct impact on the Director’s area of specialization.This position reports directly to the Deputy General Manager under the direction of the General Manager.

EXAMPLE OF DUTIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.Provides leadership and management including planning, goal setting, and evaluates the effectiveness of assigned areas; manages, integrates, and evaluates the work of the Operations Department; with managers, superintendents, foreman and staff, develops, implements and monitors work plans to achieve goals and objectives; contributes to the development of and monitors performance against the annual department budget; supervises and participates in developing, implementing and evaluating plans, work processes, systems and procedures to achieve annual goals, objectives and work standards including capital replacement and improvement programs.Pursues implementation of goals in compliance with the policies and strategic direction set by the Deputy General Manager, General Manager, Board and all applicable laws and regulations; oversees the performance of department staff; oversees the interview process to select new staff; establishes performance requirements and departmental objectives; regularly monitors performance and provides coaching for performance improvement and development; recommends compensation and provides other rewards to recognize performance; hears and makes recommendations on grievances; approves overtime; approves or takes disciplinary action, up to and including termination, to address performance deficiencies and/or violation(s) of District policies, in accordance with District human resources policies and labor contract agreements.Participates in the formulation of the District’s Strategic Plan, annual Business Plan and Board policies; directs the development of assigned department operating budgets. Provides leadership and works with subordinate managers to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and the District's missions, objectives and values regarding teamwork, mutual trust and respect; applies process improvement and quality management principles to assigned areas of responsibility.Implements District policies and procedures in accordance with statutory, regulatory and other legal requirements. Leads the formulation and implementation of departmental policy, planning and strategic development; leads and directs staff and outside consulting resources in the development and application of new methods and processes to achieve higher efficiency, quality, and innovation in department work processes.With subordinate managers, oversees the day-to-day water production and distribution activities and maintenance of water facilities and wastewater collection system, equipment and facilities including treatment plants; directs warehouse and purchasing operations to ensure that tools and equipment are available in a timely and cost-effective manner; ensures the District fleet and heavy equipment is maintained and safe for employees to operate; directs response to and recovery of service during emergencies.Establishes and maintains positive working relationship and creates partnerships with the local cities and special districts as well as other agencies including but not limited to the County of Orange, MWD and MWDOC. Through subordinate managers, maximizes the use of technology and the SCADA system to check reservoir levels, station operations, distribution flow and wastewater collection and treatment systems to ensure the proper functioning of water and wastewater facilities; works with District information technology professionals and engineers to prioritize the network, communication and equipment upgrades and expansions; provides operational insight and support on the development and implementation of new technologies including CMMS and GIS; ensures infrastructure, system security and data integrity controls are in place and operational.Through subordinate managers and in coordination with the Deputy General Manager, oversees regulatory compliance including the work of the District’s laboratory; ensures sampling and testing protocols meet all regulatory standards and requirements; oversees the contracting of outside laboratory services; ensures water sampling, regulatory and compliance standards are met and required reports are submitted in a timely and accurate manner; oversees resolution of operating issues.Makes recommendations to the Deputy General Manager and General Manager regarding policies, procedures and other matters directly or indirectly affecting the District. Through subordinate managers, oversees the work of the District's water, wastewater and advanced water treatment plants, ensures compliance with all permit restrictions and regulations; maintenance and repair to ensure the proper functioning of water, wastewater and recycled water facilities.Ensures customer complaints/concerns regarding District operation and maintenance are investigated and addressed.Participates in the analysis of proposed legislation and regulation; participates in industry and intergovernmental activities to influence legislative and regulatory change consistent with the District’s needs and interests.Plans, directs, and supervises major repairs to District facilities; arranges for emergency equipment, contractors and directs the work of crews making emergency repairs; negotiates leases, rents, and contract agreements for District participation in regional facilities and/or local agency participation in use of District facilities per District policies and procedures; oversees the maintenance activities at all of the District’s facilities.Ensures strict safety policies and safe work procedures; may assist as a First Responder in the event of emergencies, using required safety and personal protective equipment; ensures safety equipment is in sound working condition and that District employees have participated in safety training.Interprets direction and assignments from the Deputy General Manager and/or General Manager; interprets District policies and applicable laws and regulations to ensure compliance within assigned areas of accountability.Directs the preparation, completion and submission of a variety of mandated monthly, quarterly, and annual reports to regulatory agencies including the Air Quality Management District, California Department of Fish and Game, Environmental Protection Agency, State Water Resources Control Board, and San Diego Regional Water Quality Control Board.Oversees the treatment plant operations and ensures water quality is compliant with state, regional and federal standards.Represents the District in negotiations and interactions with board members, other industry and governmental agencies; serves as the District's representative to professional industry groups, community groups, customers, regulators including but not limited to the State Water Resources Control Board, the San Diego Regional Water Quality Control Board, the County of Orange Health Department and other agencies; participates in major negotiations with contractors, consultants, vendors and other public agencies.Coordinates with the Chief Engineer and Engineering Department to review plans and specifications and provides input into facility design for existing and future District infrastructure including the District’s Capital Replacement and Improvement Plans.Provides oversight and guidance on the integration of the District's GIS and CMMS programs.May act for the General Manager or Deputy General Manager in their absence.Other duties include coordinating with District staff and other agencies concerning legislative bills and federal, state, county, city, Local Agency Formation Commission or other items that may impact the District. These duties may include participation in the Association of California Water Agencies, California Special Districts Association, or California Water Environment Association.

MINIMUM QUALIFICATIONS
Ability to: Plan and direct a division of management, professional, technical and administrative staff in the construction, operation and maintenance of a water and wastewater agency.Direct the development and/or analysis of operational and maintenance processes, procedures, plans, contracts, budgets and regulatory filings.Develop appropriate metrics to evaluate and maintain efficiency of the Operations Department.Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.Work collaboratively with other executives and managers and provide expert advice and counsel to develop solutions to complex issues.Analyze and make sound recommendations on complex construction, operation and maintenance issues.Develop and implement appropriate procedures and controls.Communicate effectively, both orally and in writing, including the preparation of clear, concise and comprehensive correspondence, reports, proposals, studies and other written materials.Understand, interpret, explain and apply applicable laws, codes and ordinances.Represent the District effectively in dealings and negotiations with and presentations to board members, elected and appointed governmental officials, consultants, contractors, vendors, employees and the public.Operate a computer, standard business software and a variety of computer software programs and databases related to area of assignment.Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.Establish and maintain effective working relationships with all those encountered in the course of work.Ability to act in a confidential manner on all subjects and issues.Commitment to diversity, equity, and inclusion.Knowledge of: Theories, principles, practices and techniques involved in the construction, maintenance and operation of a water treatment, production and distribution system and wastewater treatment and reclamation system.Principles, practices and techniques involved in the maintenance and operation of a wastewater treatment plant and reclamation system.Principles, theories and practices of asset management, computerized maintenance management, fleet management, energy management, corrosion management, information technology, and SCADA system management.Theory, principles and practices of environmental research, planning and regulatory compliance.Federal, state and local laws, regulations and permitting requirements applicable to water quality and environmental compliance, including the Safe Drinking Water Act, the Clean Water Act and the Federal Stormwater Rule.Pertinent federal and state codes and regulations involved in permitting for operations including air quality, discharge, and encroachment permits. Organization and functions of an elected board of directors; the Brown Act and other laws and regulations governing the conduct of public meetings.Principles and practices of public administration, including long-range planning, budgeting, purchasing and maintaining public records.Research methods and statistical analysis techniquesPrinciples and practices of effective management and supervision.Principles and practices of sound business communications.District policies, procedures and practices regarding area of assignment, plus applicable state and federal regulations.District human resources policies and labor contract provisions.Safety policies and safe work practices applicable to the work.

SUPPLEMENTAL INFORMATION
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education, Training and Experience: Graduation from an accredited four-year college or university with a major in business or public administration, life sciences, engineering, or a closely related field, and at least ten years of progressively responsible experience managing the operations or maintenance functions in a wastewater or water treatment agency, at least five of which were at a manager or supervisory level. Experience in a public agency is preferred.Licenses; Certificates; Special Requirements: Possession of or the ability to obtain a valid California Class C driver's license and the ability to maintain insurability under the District's vehicle insurance program.Possession of at least one of the following is required: California State Water Resources Control Board Water Distribution Operator Grade 4 certification or higher, orCalifornia State Water Resources Control Board Water Treatment Operator Grade 4 certification or higher, orCalifornia State Water Resources Control Board Wastewater Treatment Plant Operator Grade IV certification or higher, orRegistered Professional Engineer in the State of California.PHYSICAL AND MENTAL DEMANDSThe physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical DemandsWhile performing the duties of this job, the employee is regularly required to sit, walk and stand; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls; reach with hands and arms; perform repetitive movements of hands or wrists; climb or balance on ladders or stairs; stoop, kneel, bend at the waist, crouch or crawl; and smell. The employee is frequently required to lift up to 25 pounds unaided. Specific vision abilities required for this job include close vision, distance vision, use of both eyes, depth perception, color vision and the ability to adjust focus.Mental DemandsWhile performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; observes and interprets people and situations; learns and applies new information and skills; performs highly detailed work; deals with changing deadlines, constant interruptions and multiple concurrent tasks; responds to life-threatening, emergency situations; and interacts with others encountered in the course of work.WORK ENVIRONMENTThe employee works in an office environment where the noise level is usually quiet. The employee occasionally works in outdoor weather conditions. The employee is exposed to fumes or airborne particles, toxic or caustic chemicals and biological hazards. The employee is occasionally exposed to loud or prolonged noise and equipment with heavy vibrations. The employee may be at risk of electrical shock.Work requires responding to emergency calls.

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