Job description

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through its powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, and transform the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

TodayTix Group is looking for a collaborative and visionary Director of Product Design. In this role, you will work closely with teams across the entire company to ensure all touch points in the customer journey connect seamlessly and exceed expectations. Reporting directly to the VP of Product and Strategy, you will oversee our talented Product Designers and work alongside them to establish and deliver a high-quality customer experience.

Your work will extend beyond the millions of customers we serve globally; with TTG at the forefront of the digital transformation of culture, you will redefine ticketing and disrupt the archaic and unfriendly practices that are far too common today.

The Director of Product Design will directly manage our Product Designers and be responsible for further expanding the team. The ideal candidate is cross-functional by nature and able to work fluidly with makers and leaders across the org to set and maintain high standards of creative excellence in and outside of product. This is a fantastic opportunity for someone who has a proven track record of mentoring and managing designers and likes to solve unique challenges that require analytical thinking and creative solutions. If you are excited to implement org-wide changes that will make design-thinking a prominent part of culture, we'd love to hear from you!

Please note: qualified candidates must be based in the greater New York City area and must be willing to work in our midtown several times throughout the month.

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What You'll Do:*

• Manage and develop the global team of product designers
• Regularly review and improve the user journey across all touchpoints
• Support and influence teams across TTG to elevate the customer experience with user-centric design
• Create a design-driven culture at TTG that puts the customer at the center of all decisions
• Enforce brand guidelines
• Work closely with General Managers, creative studio, customer care, and other teams in and outside of product to ensure quality and consistency

We're Looking for Someone With:

• A product or UX designer at heart
• An obsession over quality
• Known positivity
• Decisive leadership skills and clear communication
• An ability to inspire and grow teams to solve challenging problems in innovative ways
• An ability to work fluidly across the entire org
• 10+ years of design experience
• Proven leadership experience and can easily adapt as the business grows

Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually.

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We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors._

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To learn about the Perks and Benefits outside of the salary, please check out our "Good to Know" section!_
Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites:

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Remote friendly / Hybrid work environment

• Healthcare, vision, and dental plans, with generous contributions from the company
• Life and disability insurance
• Paid Parental Leave
• Generous 401(k) Matching
• Flexible Paid Time Off
• Free membership to One Medical Group & Employee Assistance Program
• Annual Professional Growth Budget
• Employee donation matching
• Employee Referral Program
• Work From Home budget
• Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

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TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation._

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Job Type: Full-time

Pay: $180,000.00 - $225,000.00 per year

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