AAA is hiring for a Director of Process Improvement to join our team! The Director is responsible for both directly executing and leading a team who executes efforts across the Organization in the areas of providing effective and efficient business support; driving productivity improvements and automation of operations; simplifying and strengthening processes and controls; and optimizing risk management.

At AAA, your success is our success. What we can offer you:

• A competitive salary commensurate with experience
• Annual Bonus + Annual Merit Increase Eligibility
• Hybrid schedule
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

What You'll Do:

• Strategic Partnership and Planning
  • Creates vision for Process Improvement approach at ACA
  • Creates partnerships across the enterprise, aligns with organizational goals and objectives
  • Leads the strategy for planning and implementing process improvement, operating model optimization, and organizational design/integration initiatives

• Resource Management – leads a process improvement team

• Change Management and education
  • Ensures change management protocols are used to support process improvement efforts and subsequent deployment
  • Provides timely communication and reporting at all levels, to ensure clear understanding of objectives and accomplishments
  • Provides mentorship for team members working on process initiatives and/or pursuing process certification and actively champions business process improvement throughout the organization

• Results and Accountability
  • Accountable to deliver tangible and quantifiable process and operational improvements that impact financial results, Member interactions, and/or Associate engagement
  • Provides leadership and education to the Organization in the area of process improvement
  • Quantitatively determines and tracks expected productivity improvement and savings from process improvement efforts tying savings to P&L
  • Identifies metrics and performance indicators and collects relevant data; including but not limited to project ROI, Member and associate satisfaction, etc.

What You'll Need:

• Bachelor’s Degree in Business or related field, Master’s degree desirable
• 10+ years applicable experience leading Process Improvement initiatives
• Experience leading a process improvement team in a high volume, transactional environment (retail or automotive background helpful but not required).
• In-depth experience in strategic planning, budgeting, and finance
• Six Sigma Black Belt or other formal certification highly desirable
• Strong working knowledge of Six Sigma, Lean, Kaizen, problem solving/root cause analysis and business process management.
• Demonstrated ability to lead complex, cross functional process improvement projects to desired outcome
• Ability to establish project tracking metrics and validate project savings
• Proficient in data collection and analysis, value stream mapping, process capability analysis, financial impact, root-cause identification

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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