At BCD Travel, we pride ourselves on creating a family atmosphere and emphasizing work-life balance. Are you ready to on a challenge today?

Director, Program Management

Full-time, home-based in the US

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted the top place to work and recognized by Investors In People, Flexjobs and Forbes.

You will manage a team of account managers or a significant account relationship in this role. You will be responsible for achieving the company's goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation.

A snapshot of this opportunity

• Responsible for oversight and direction of the team, including performance/activity updates with stakeholders
• Establish multi-level, strategic client relationships and meet client objectives through continuous follow-up
• Evaluate and analyze the department budget to provide improvement recommendations to the department leadership
• You will lead the Account Managers team to develop strategic client business plans to achieve the client and BCD Travel's objectives.
• Review and make recommendations to improve the quality of client business plans
• Explore opportunities to extend client servicing relationships through (regional or global) expansion
• Ensure objectives are met with continual follow-up Lead or support the negotiation process for the development of the Service Level Agreement
• Manage the performance of direct reports and downline employees

How you can set yourself apart

• Relevant management work experience
• Practical communication skills, oral, written, and presentation
• Extensive experience with contract management and negotiations
• Ability and willingness to travel domestically
• Business travel industry experience is preferred
• Experience as an account manager in a corporate environment.

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

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• Note: We’ll give preference to internal and/or furloughed employees.

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