Job description
Cox Automotive Mobility Fleet Services keeps your fleet moving!
Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country.
CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, CAMFS provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
CAMFS is currently hiring a
Dispatch R
epresentative
to support growth of the company.
Duties & Responsibilities:
- Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
- Timely and accurate documentation and notation in all CAMFS systems regarding each customer contact
- Providing excellent customer service for all internal and external customer calls.
- Be professional and establish positive customer rapport, encouraging repeat business
- Obtain customers approval for all repairs and services to be performed
- Coordinating towing of customer units when necessary
- Scheduling repairs and maintenance with CAMFS resources as a first priority
- Scheduling outside vendors only when CAMFS technicians are not available, which will only occur when the customer unit is in a location that is not serviced by CAMFS or the CAMFS does not have availability to provide timely service to the customer
- Ensuring that all third-party vendors are aware of CAMFS policies, procedures and expectations regarding overall quality of work, timeliness of work and payment of services protocol.
- Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
- Additional duties and special projects as assigned
Requirements:
- 2+ years’ experience in a call center environment, preferably in the commercial vehicle maintenance or transportation industry
- Associate degree or high school diploma and two (2) years of equivalent experience
- Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
- Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Excellent organizational skills and the ability to balance a variety of tasks
- Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
- Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
- Ability to work independently and collaboratively within a team environment
- Excellent problem-solving skills
- Must hold a valid driver’s
- Highly organized with exceptional follow-through abilities
Why Cox Automotive Mobility Fleet Services?
- Excellent benefits: An excellent medical, dental and vision plan with a zero premium monthly contribution option, a 401(k) plan with company match, a wellness program and more.
- Strong values: We're family owned, we value our people and we have created a culture based on strong values.
- Grow your skills: We'll set you up for success with great training, as you come on board and on an ongoing basis.
- Accelerate your career: History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company.
- The stability of an industry leader: Our passion for quality work and excellent customer service have helped us dominate our market. Our customers include some of the nation's largest fleet operators.
- CAMFS is now part of Cox Automotive Group
There is nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning, and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®. Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. Cox Automotive is a global, family business that treats team members and clients like they are just that – family. For more information about Cox Automotive, visit www.coxautoinc.com.
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