Job description

Receive and process dispute claims for debit card, credit card, and ACH, for Central Bancompany. Provide customer service via telephone and written communication, while exhibiting our legendary service standards. Process daily reports, work queues, and general ledger balancing.
Maintain a strong working knowledge of numerous operating systems and industry regulations
Prepare Transaction Dispute Form, WSUD, and MasterCard Expedited Billing Dispute documents
Process claims received from affiliate bank branches; enter in database and process claims
Process WSUD claims for disputed ACH transactions
General ledger entries and balancing
Perform telephone, walk-in and mail customer service as needed - this may include analyzing customer needs, account inquiries, financial adjustments, and account maintenance
Process and perform financial adjustments for customer disputes using internal BankCard systems - process requires ongoing analysis, review and understanding of rules set forth by the card associations and bank regulators
Complete incident reports in accordance with internal bank procedures and current Bank regulations
Perform security-related functions including: restricting accounts, retrieving support documentation, replacing accounts, monitoring/transferring account activity, reviewing customer correspondence and reporting activity to card associations
Input fraud information into database
Keep current on local and bankcard industry fraud trends and notify management and bank personnel as deemed necessary
Keep current on BankCard, MasterCard/VISA, Regulations, Processor rules, and procedures
Perform back up, assist in special projects and other duties as assigned

Requirements:
A college degree or high school education with relevant work experience is required.
Prior banking or credit card industry experience preferred
Excellent time management skills, along with independent research, with a strong ability to prioritize, and multiple task in a fast-paced environment
High attention to detail with an aptitude for math and data entry skills required
Strong oral, email and written communication skills are required

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