“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Essential Duties:
The Documentation Specialist is responsible for the creation and maintenance of process documentation (including SOPs, Process Flows, and Quick Reference Guides, in addition to other process-related documentation requested by department leadership) within an assigned department. The Documentation Specialist will work closely with department Leadership and Subject Matter Experts (SMEs) to understand current processes and best practices in each role and create documentation to support the on-going training effort. The Documentation Specialist role resides in the Human Resource department and reports directly to the Technical Training and Documentation Supervisor

Key/Essential Functions:

• Work with Leaders and SME's in assigned departments to understand and document current processes and best practices.
• Collaborate with assigned department leadership to prioritize documentation needs.
• Utilize tools such as Excel, Google Sheets, ZingTree to create tools to simplify processes.
• Adhere to project timelines created in coordination with the supervisor and assigned department leadership.
• Manage documentation creation and implementation across the assigned department.
• Support training initiatives by creating documentation outlining processes in a clear, succinct and easy to understand manner.
• Identify relevant changes for assigned departments based on process changes in other areas of the business.
• Additional responsibilities may be assigned by leadership to serve changing business needs.
• Understand and adheres to all of SuperCare Health company policies
• Maintain a professional safe and clean work environment.

Other General Responsibilities:

• Embody the organizational values of Customer-Focused, Teamwork, Results-Driven, Integrity, and People Who Care.
• Support team and department goals.

Knowledge / Skills / Abilities:

• Strong communication and writing skills
• Project Management Skills
• Ability to grasp concepts and processes quickly
• Ability to identify tools to improve the efficiency of current processes
• Fluent in programs such as Visio, Pencil, Google Drawings, etc. to draft process flows
• Ability to work alone or in a team environment
• Preferred but not required:
  • Knowledge and understanding of adult learning theory, training creation, LMS administration, and ability to use programs such as Camtasia, Powtoon, Captivate or Articulate to support training creation.

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Cassandra Cooper - Talent Acquisition https://www.linkedin.com/in/ca... (https://www.linkedin.com/in/cassandra-cooper-4a5aaa1a3/)