Job description

Donations Manager

Position Summary: Provide excellent service to clients and guests of the La Casa by sorting, organizing, storing and distributing incoming donations in such a way that places La Casa clients and the needs of the organization first while honoring all donors and supporting partner organizations. Communicate and collaborate with Donation Specialists at the main office and Thrift Store on donation needs in order to positively impact clients, guests, donors, co-workers and communities of Dona Ana County and surrounding areas.

Hours: As assigned, 8-hour shifts, weekends and evenings required

Reports to: Program Manager

Supervisor: __Yes __No

Condition of Employment: Full-Time, Grant Funded contingent upon funding

Approved: __________________ Date: _____________

Chief Executive Officer

__________________ Date: ______________

HR Manager

Essential Duties

Donation Sorting & Community Outreach:

• Honor incoming donations by sorting them in a timely and careful manner.
• Treating all donations as La Casa property, ethically and honestly.
• Maintain positive relationships with existing community organizations.
• Initiate new partnerships for donation distribution when needed.
• Evaluate donations for quality and condition, separating what will be kept and what will be shared with community partners.
• Lift and move boxes/bags of donated items 35 - 60lbs.
• Occasionally dropping off donations to agreed upon locations.

Main Office - Client Donation Room:

• Provide support to Client Closet Donation Specialist in following the vision of the CEO in terms of the overall appearance and spirit of the client closet by assisting with transporting bags, sorting and distribution.
• Ensure that the outdoor/indoor spaces where donations are kept are organized, orderly, and safe.
• Arrange donation boxes, bags and large items so that the Donations Manager, Donation Specialists and/or Case Managers can get most commonly needed items in an efficient manner.
• Assess through observation and collaboration with main office and store staff as to what items are needed. In collaboration with the Thrift Store staff and Donation Specialist, respond to case manager requests for certain items such as household goods, furniture etc.
• Ensure that large items are in good condition. When sorting, assess that clothing does not have excessive pilling, tears, missing buttons, odors, heavy lint, excessive pet hair or unremovable stains.
• Categorize sorted bags for La Casa back stock in the most efficient way (size, gender, season) in an easy to understand manner and assess storage of back stock on a regular basis.
• In collaboration with donations team and other involved employees, set up systems that track the weight donations that are distributed to other organizations.Create/co-create a tracking excel spreadsheet.

Create/co-create a system to weigh items that are given out.
Tracking necessary data in an electronic system file.

• Assist donors, clients and case managers in transporting donations upon request and when appropriate.

Thrift Store Support:

• As needed, to include evenings and weekends.Sort donations in storage units, distinguishing areas of distribution (closet, store, partners).

Provide excellent customer service if called upon to assist donors and/or customers.
Assist with donation sorting at the store, if needed.
Bilingual customer service.

Expectations:

• Promote respectful and kind internal and external work relationships with all departments and guests at all times.
• Ability to communicate effectively with others.
• Follow all safety rules and guidelines; maintain a neat, safe and organized workspace.
• Pick up bags/boxes of donations from the outside spaces, front area or lobby to maintain clear paths.
• Aptitude for dealing with people; strong problem-solving abilities; emotional identification with others.
• Maintain strict confidentiality per agency policy.
• Demonstrate positive role-model leadership and work cooperatively with others.
• Model respect, understanding and appreciation for all people.
• Exhibit skills in comprehending and supporting the organization.
• Ability to succeed in and contribute to a team environment.
• Ability to prioritize, multi-task in a healthy way without losing sight of objectives.
• Ability to work independently.

Training:

• Attend staff meetings and La Casa trainings approved by supervisor
• Stay abreast of best practice when working with victims and survivors of domestic abuse.
• Ongoing professional development as it pertains to clients served by La Casa.
• Willingness to accept feedback in a professional manner.
• Willingness to grow and develop professionally.

Qualifications:

• Education: Associates Degree in related field.
• Experience: A minimum of two (2) years full-time (volunteer or paid) experience in client based, community oriented, non-profit work, or any work in the direct service to vulnerable populations.
• Substitution of education/experience on a one-for-one year basis.
• Language: Bilingual in Spanish/English highly desirable.
• Licenses/Certifications: Valid driver’s license and satisfactory driving record.

· Work Environment: Work is performed both indoors and outdoors. Work requires frequent bending, lifting, kneeling, standing/walking. Lifting from floor to above head to stock shelves and lifting up to 60 lbs. regularly. Occasionally pushing and pulling heavy furniture and other items in the store. When working indoors, work environment is temperature controlled, when working outdoors is subject to various weather conditions including extreme heat.

o Warm, empathic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Las Cruces, NM: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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