Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It's about life! Share our excitement and join our team!

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.

Pay rate: Hourly $24.00-$28.00/ Annually $49,920.00-$58,240.00

Job Title: Donor Management Coordinator

Revision: 0006

Job Code: 700109

Shift: M-F 8am-5pm

FLSA: OT Eligible

Hybrid? Y

CPF Level: TB1

Location: San Antonio

Dept.: Center for Advanced Therapies

Business Unit: STB&T

General Summary

Responsible for managing the engagement of potential Research Donor Registry participants by informing members about the studies and donation processes.

Will complete performance tasks in accordance with organizational procedures and protocols to ensure compliance and donor safety.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Identify, develop and implement creative strategies to locate and contact diverse pool of potentially eligible registry members.

Assesses inclusion and exclusion criteria for studies to ensure research subjects meet study criteria.

Manage all aspects of the search process including determining eligibility criteria, and ensuring donor signs consents and all relevant paperwork for screening process.

Responsible for monitoring individual performance to improve the STBT donor availability rates and overall productivity.

Create and maintain relationships with donors and needs of committed donors to ensure adequate capabilities and donor safety.

Maintain close working relationships with Workup Nurses, Apheresis Staff, external agencies/clients and BBG personnel.

Adhere to written procedures and protocols.

Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

Responsible for scheduling Information Sessions, Health History Screening Questionnaires, physicals and blood draw appointments when necessary.

Access Master Control, as needed, to enter form data and complete work.

Provide departmental support by assisting with completion of tasks as needed.

Follow confidentiality guidelines when communicating with donors, clients and BBG personnel.

Maintain professional relationship with donors, apheresis center staff, external agencies/clients and BBG personnel.

Update spreadsheets.

Transport blood samples to hospital and other labs, if necessary.

Collect required blood samples and submit to laboratories for testing.

Performs other duties as assigned.

Non-Essential Tasks

Assist other departments with clerical tasks as needed.

Run departmental errands as directed.

Education

Requires a high school diploma or general equivalency diploma.

Prefer an Associate Degree from an accredited technical/vocational institute, college or university.

Licenses and/or Certifications

Texas Operators Driver’s License

Certified Medical Assistant (CMA) preferred

Experience

No prior specific work experience required.

Prefer two or more years of blood center, nonprofit, or healthcare work experience.

Prefer phlebotomy skill experience.

Bilingual (English/Spanish) preferred.

Knowledge

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Must obtain and maintain a working knowledge of search, workup and donation phases of the Center for Advanced Therapies operations.

Must acquire and maintain a working knowledge of accessing web-based programs and software.

Skills

Must be capable of operating motor vehicles in all types of weather conditions.

Must have strong computer skills.

Bilingual in English/Spanish is helpful.

Must possess strong organizational, customer service, and troubleshooting skills.

Must have excellent written and oral communication skills.

Abilities

Must be a self-starter and self-directed worker.

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Must have the ability to answer telephones and greet the public in a friendly and courteous manner.

Working Environment

Works in a well-lighted, air conditioned and heated office.

May be exposed to electrical and chemical hazards and other conditions common to an office environment.

May be required to work at any time of the day, evening or night during the week or weekend.

Ability to use personal motor vehicle for company business required.

Occupational Exposure Assignment - Category II

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace.