Hourly Wage, Quarterly Bonus

Medical, Dental, Vision Health Insurance, 401K

Tuition Assistance, Worldwide Hotel Discounts and More!

Are you ready to turn your Hotel Sales experience into a rewarding long-term career with a dynamic and quickly growing leader in the hospitality industry? Join our team at McKibbon Hospitality! Due to our continued growth, we are currently seeking an energetic, organized, goal-oriented professional to lead and serve as a Sales and Service Coordinator.

About McKibbon Hospitality

From each thoughtful business partnership to the personal details of a guest’s experience, hospitality begins with us.

Across 8 decades of service, we’ve developed, owned and managed nearly 100 hotels, partnering with the largest proprietors in the industry. We measure success by the quality of our work and the personal connections we make along the way. We guide every facet of hospitality development and management – from site selection, financing and construction to hotel renovations, openings and operations.

Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates, and give back to our communities. Every McKibbon associate receives on the job service training, and development for career advancement. Often, that career advancement happens right here at McKibbon, where more than half of our leadership team members have been promoted from within. As we expand with new brands and as more markets develop every year, the opportunities for growth are endless.

What Makes a McKibbon Sales and Service Coordinator?

As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of the property. Reporting to the Director of Sales, the Sales and Service Coordinator will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals.

A Day in the Life:

• Sales and Service Coordinator will be responsible for sales and revenue generation for segments assigned by the Director of Sales.
• You will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company.
• You will maintain positive relationships with the management company, property owners, and clients.
• You will support guest experience and satisfaction in all operations.
• You will act as the face of the property by being actively involved in the local community.
• Check emails and voicemails daily.
• Review McKibbon Hospitality’s daily report.
• Participate in Daily Sales Stand-Up or as directed by the Director of Sales.
• Review daily Delphi calendar (account, group, and function traces).
• Review Delphi task manager for past-due traces.
• Enter all sales activities into Delphi (traces, QIC, lost business).
• Review assigned hotel(s) in-house guest ledger/arrival list.
• Research and prospect leads assigned.
• Sales and Service Coordinator will prospect to set appointments/joint appointments/tours.
• Proactive sales efforts on new and existing accounts as assigned by the Director of Sales.
• Greet all assigned in-house meetings.
• Set-up/maintain group block on group/function schedules.
• Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.
• Attend sales training as recommended by your general manager and Director of Sales

Compensation and Benefits

• Competitive wage and bonus
• Full Time Associates: Comprehensive benefits package including medical, dental, and vision
• Full Time Associates: Life insurance
• Full Time Associates: Short- and long-term disability
• Full Time Associates: Paid time off and holidays
• Full Time Associates: 401K Savings Plan with matching funds
• Brand and company training classes and workshops for career growth and development
• Tuition reimbursement
• Charitable Matching Funds Program
• Volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts

• Associates/Bachelor’s degree preferred
• 1 year minimum experience in hotel sales preferred
• Previous hotel management experience within other disciplines (highly desired)
• Preferred experience with major brands such as Marriott, Hilton or Starwood
• A proven track record of meeting sales goals
• The ability to actively support operational teams
• The ability to implement and maintain all sales documentation
• The ability to make revenue management decisions to effectively grow market share
• The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits
• Computer Skills: Word, Excel, PowerPoint
• Experience with Delphi Standard and Essentials or Delphi Advance (FDC) (highly desired)

Ideal Skills & Qualities:

• Excellent communication and problem-solving skills
• The ability to ensure that hotel policies and brand standards are followed
• Strong computer acumen