OBJECTIVE: Responsible for coordinating Finance and Call Center processes across the Education Department, communications processing, and reporting, with an emphasis on partnership activations. Work collaboratively among Education Department leadership to manage flow of information, and data and program requests. As a part of the Education Team, educate and interact with COSI Guests onsite, offsite, and online leveraging the COSI Connects education ecosystem, which includes innovative onsite learning experiences, learning kits, digital programming, the COSI app, and online resources to expand and extend the Guest experience beyond the onsite visit to support educational learning. This position will serve COSI audiences from all ages, including areas for underserved youth, K-12, adults, special education, and early childhood education. Position will support the COSI 5.0 Strategic Plan, its goals and initiatives. This position will also support the Education Department Pillars of supporting the COSI ecosystem, ignoring the box, and business acumen, and Principles of fostering diversity, harnessing research and evaluation, promoting a positive culture, and embracing the power of partnerships.

POSITION REQUIREMENTS / EDUCATION AND EXPERIENCE: Some college experience required, bachelor’s degree in science, education, business, or related field preferred. Previous museum or similar experience preferred. Ideal candidate works well in a dynamic, collaborative team environment; is flexible and organized; and possesses excellent written and verbal communication skills.

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

• Coordinate activation requests and financial / attendance information leading to and reporting on Education Program activations.
• Manage communications platforms with Guests seeking COSI program information and correspondence.
• In collaboration with Finance and Call Center, establish and maintain reporting processes to reconcile attendance and participation data, invoices and reservation information.
• Spend 25% of the time educating and interacting with COSI Guests through delivering exceptional service and performances for guests of all backgrounds and abilities.
• Provide innovative learning experiences throughout the COSI building, including through performances that showcase new exhibits, COSI partnerships, COSI Connects offerings, and other COSI education efforts.
• Work collaboratively with resources such as Director of Diversity and Equity; Manager of Early Childhood Education; and Manager of Special Education Experiences and Strategies to provide a deeper and more equitable education experience onsite and online.
• Serve as member of the Education Team in onsite, offsite and online delivery of content and programming.
• Develop and maintain a thorough working knowledge of the onsite education curriculum including:
  • Philosophy, policies, and educational methods and techniques.
  • Function, performance, and operation of all exhibits, theaters, and program elements.
  • Setup, cleanup, maintenance, and emergency procedures.
• Work collaboratively with the Department of Business Development to support business growth opportunities.
• Work collaboratively across the department to implement areas around the COSI Living Collection and Education Experiences.
• Support general COSI operations through participation in meetings and development functions, such as all team meetings, as appropriate.
• Work as part of the training team for all part-time and volunteer Team Members, creating and maintaining all training materials for defined areas of responsibility, conducting training, and providing evaluations and coaching as needed.
• Serve as an example to other COSI Team Members in matters of appearance, attitude and performance in the mode that best serves COSI's Team Members and Guests.
• Perform other administrative duties within the scope of position as assigned by the Director of Education Partnerships and Senior Director of Education Engagement.

PERKS & BENEFITS: COSI prioritizes the health and wellness of our Team because we believe in investing in the people who make our programs and services possible. To learn more about what COSI offers, visit: https://cosi.org/careers.