The Process Owner of the Emerald Suites Program, the luxury living neighborhood of the community. Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public, specially to the residents residing in the Emerald Suites of the community. Responsible for meeting and greeting all visitors to the residence and directing them to the appropriate person/area. Directs all incoming telephone calls to the appropriate party and performs and directs all the other duties essential to the Emerald Suites Program.

Essential Functions, Duties and Responsibilities:
The essential duties and responsibilities described below are representative of those an associate encounters while performing the basic functions of this position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

• Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
• Have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
• Perform all duties and responsibilities with a positive attitude.
• Welcome residents upon move in and maintain daily contact
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements
• Understand residents needs and provide them with personalized solutions by suggesting activities and services provided by the community
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange and accompany as needed to event, excursions, transportation etc. upon request from concierge level residents.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Work closely with all other department heads as well as provide engagement, apartment management ETC.
• Respond to complaints and find the appropriate solution
• Ensure the Concierge floor has appropriate look and feel (i.e. Fresh flowers, beverages etc.)

Job Qualifications:

• The job description qualifications (certifications, experience, training), job functions, including limitations may vary with individual states.
• Knowledge, Skills, and Abilities:
  • Must have knowledge of basic telephone reception systems and techniques and answer calls in a pleasant and courteous manner
  • Provide clerical support and represent the residence in a professional manner
  • The ability to respond calmly to emergency situations is essential.
  • The ability to communicate in English both orally and in writing is essential.
  • Able to anticipate and act upon the needs spoken and unspoken of the residents of the Emerald Suites Program.
• Education: A high school diploma or GED is preferred.
• Experience: Requires six months to one-year prior reception/concierge/Executive Assistant experience in an environment such as in resort or an upscale hotel with concierge services. Typing or word processing experience is preferred.
• Physical Demands:
  • Finger and hand dexterity to handle and manipulate instruments and equipment.
  • Visual and auditory acuity.
  • Must be able to lift a minimum of fifteen (15) lbs., and be able to carry objects.
  • Must be able to push and pull carts, and continuously walk, sit and stand.
  • Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
  • Must use good body mechanics.