Job description

EMR/Application Specialist

Primary Duties:

Provide configuration, administration, customization, updating, report generation, training and technical support for a wide range of software applications in addition to interfaces in our athenaPractice EHR environment. Requires strong use of Windows operating systems and experience with a diverse set of applications. After hours support will occasionally be required.

Technical Responsibilities:

Provide quality telephone and in person support to employees with a high degree of customer service, technical expertise, and timeliness.

Coordinate and work with support vendors for implementation and troubleshooting.

Document, analyze and test athenaPractice EHR and supporting applications.

Develop, document and maintain EHR configuration procedures.

Research, resolve and respond to questions received via telephone, email and support software.

Work independently in support and modification of EHR and associated applications.

Contribute with ongoing testing and maintain system standards.

Consult with users to determine the appropriate resolution based off of application and user needs.

Attend meetings and deliver periodic status updates (both internally and with clinics).

Create or update technical documentation - user guides, FAQs or other resource materials.

All other duties and responsibilities as assigned.

Skills/Requirements:

Preferred MA, Back Office or Clinical work experience.

Strong knowledge of MA or Back Office workflow.

Excellent communication skills are required.

Ability to analyze and solve problems quickly, with strong attention to detail.
Proven organizational and multitasking skills.

Ability to work with multiple teams and personalities.
A proven ability to continuing education on the EHR product line.
Commitment to continuous learning and personal development.
Functional understanding of current MS products required.

Ability to lead one on one and group trainings.

Education:

An AA degree in Computer Science or related field or technical training or three plus years related experience.

Job Type: Full-time

Pay: $25.00 - $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Everett, WA 98201: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Everett, WA 98201

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