Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• 
  Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• 
  Receives daily assignments from Chief Engineer or Engineering Supervisor.
• Complete work order request forms in a safe and efficient manner.
• Makes all necessary room and public area repairs
• Provide general "handyman" skills
• Abide OSHA safety guidelines while working to include wearing appropriate Personal Protective Equipment (PPE).
• Complete basic plumbing tasks such as replacing fixtures and wax rings.
• Complete basic electrical tasks such as ability to read a meter, replace switch or outlet.
• Complete basic painting tasks such as minor touch ups/repair and paint interior doors.
• Complete prompt response guest calls and make necessary repairs in a courteous, efficient and safe manner as directed.
• Must keep tools organized and in good condition.
• Work with Engineer II to understand schedule and tasks for prepping rooms/areas for Preventative Maintenance work.
• Assist Engineer II with PM tasks as directed.
• Perform work space clean up subsequent to the preventative maintenance work and return the room/area back to housekeeping in reasonable "ready for cleaning" condition.
• Assist Engineer II with visual inspection and assessment of room/area work needed.
• Maintain and service lawn mowing and trimming equipment.
• Maintain the terraced lawn and other areas of the property as directed.
• Irrigate lawn and flower beds on the property.
• Remove debris from designated public areas including emptying garbage containers, ash urns and tray
• Ensure all surrounding flower beds and sidewalks are kept free of debris and mulch is kept in flower beds