Job description

The Dispatcher is responsible for coordinating and communicating with clients, homeowners, and the Technicians to maintain the scheduling of all projects.

The Dispatcher s primary duties include but are not limited to:
Calling contact, the person upon receiving a project from the Sales team, client, or Sales Assistant to schedule an appointment for testing
Coordinating and communicating with Field Manager and Technicians to ensure proper scheduling
of projects. Log jobs on Excel spreadsheet.

Communicating and coordinating with Sales Assistant to inform the Sales team of the status of projects as needed
Sending work orders to Technicians via Outlook Calendar
Creating file for projects that have been scheduled
Maintaining project schedule on Calendar outlook to ensure there are no scheduling conflicts
Following up with all Pending/Unscheduled projects daily
Verifying accuracy of the information on work orders with clients
Monitoring and managing Dispatch and email for accuracy regarding the status of jobs
Keeping management and Technicians informed of next day work schedules via daily emails at the end of the day
Maintaining appointments and approved time off on calendar & emailing to management daily
Checking messages from the voicemail system every morning and as necessary
Rescheduling projects as necessary
Answering telephone calls, conveying messages and responding to emails in a timely manner

Computer proficiency with knowledge of Windows 10, Microsoft 365 (Word/Excel, Outlook), Internet & Adobe Acrobat
Ability to type at least 50 wpm and sit for long periods of time
Self-starter
Positive attitude
Reliable
Must be able to work OT

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Capability to communicate effectively & maintain effective relationships with co-workers and clients
Exceptional organizational skills with outstanding follow-through
Logical and methodological approach to problem-solving
Ability to work efficiently while maintaining exceptional attention to detail
Flexible, with the ability to multi-task in a highly demanding, fast-paced environment
Ability to cooperate successfully as a member of a team

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