Why UnityPoint Health?

• Commitment to our Team –We’ve been named aTop 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.
• Follows and may lead the enhancement process and Change Management Policies and Procedures.

• Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems
• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement.
• Researches solutions to improve service such as processes, standards and/or products.
• Participates in decision-making or technical solution-oriented discussions
• Creates and maintains technical documentation. Communicates necessary information to the required teams.
• Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.
• Demonstrates ability to complete application build for assigned application(s). Mentors staff with the completion of documented release processes.
• Reviews release notes, configures and tests application changes.
• Understands and contributes to improvement of testing processes. Ensures team members follow the test scripts and processes.

• Understands HIPAA standards, regulatory, and security requirements pertaining to database, server, and/or application management.
• Follows appropriate security processes for supported applications.

• Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills
• Leads moderately complex projects independently or as a part of a larger project team.
• Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are challenged.
• Follows technical and operational cutover tasks and contributes to solutions for resulting issue

• Associate’s degree or Bachelor's degree.

• 2 or more years Epic Analyst experience and/or Epic certification in Epic Ambulatory, Clin Doc, order transmittal (OTX), or other Epic certification is preferred.
• 2 or more years of experience as an Epic end-user, application analyst, and technical experience in either computer science, information technology, or Clinical Informatics is helpful.