Job description

Company & Property Description

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.

Role Summary

The Esthetician will act as Ambassador to the ENRICH culture of Spa Solage and to the service standards of Spa Solage.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

• Provide all facial and waxing treatments as outlined in Solage Calistoga protocol manual.
• Available to work holidays, weekends and evenings as needed.
• Attend provider training and meetings as scheduled.
• Maintain helpful, cooperative relations with co-workers.
• Assist in establishing and maintaining standard of excellence in professional image and service.
• Use products within guidelines set in the policy/procedure manual.
• Proper use of all spa facilities and equipment as outlined in the policy/procedure manual.
• Accurately communicate information regarding guest history to Spa Coordinators for input into Book4Time.
• Follow-up with the Director of Spa of Spa Operations on all comments, concerns and suggestions made by staff members and resort guests.
• Explain and promote all spa and resort facilities, services and activities.
• Keep the work area clean and neat at all times. Maintain sanitation as regulated by the State Board of California.
• Assist other departments within the spa whenever necessary and available
• Responsible for adhering to Solage Calistoga associate handbook and Solage Calistoga Policy/Procedure manual.

Required Qualifications

• Esthetician license issued by California Board of Barbering and Cosmetology.
• Minimum 1 year experience as an esthetician. Resort experience preferred. Hydrafacial Certified preferred. Luxury retail cosmetics experience preferred.
• Ability to provide all Solage Calistoga facial treatments and waxing services as outlined in Solage Calistoga Policy/Procedure Manual.

Required Skills

• Ability to clearly and pleasantly communicate, both orally and in writing, using correct spelling and grammar, with guests, co-workers and management to their understanding, both in person and by telephone.
• Ability to input and access data in a computer.
• Ability to maintain discretion and confidentiality of all guest and resort information.
• Ability to promote positive relations with all guests and co-workers.
• Ability to be well organized, maintain concentration, think clearly and follow through.
• Ability to learn, remember, provide and adhere to all facial treatments and waxing procedures as outlined in Solage Calistoga Policy/Procedure manual.
• Able to identify a wide range of symptoms and disorders.
• Ability to assist the guest in selecting services to best aid in attaining their goals while at the spa.
• Ability to educate/advise clients on skincare products and regimens most suited to their skin type.
• Ability to work cohesively with other departments and co-workers as part of a team.

Physical Demands

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger
• dexterity.
• Occasionally need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Auberge Resorts Collection is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Collection provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• Calistoga, CA 94515: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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