• Location: Lake Mary, FL (Not Remote).
• Schedule: Monday - Friday, 8:30am - 5:00pm.
• Employment Type: Full-Time.
• Compensation: $40,000 - $45,000 annually.
• Benefits: Yes, see below.
• To learn more, please visit www.ussisolutions.com or www.ussisolutions.betterteam.com

• High school degree or equivalent.
• Minimum of 5 years’ experience in customer service.
• Minimum of 5 years’ experience in an office environment.

• Strong knowledge of customer service.
• Persuasive and goal-oriented with demonstrated and proven satisfaction results.
• Self-motivated and directed, with the ability to work independently or as an active member of a team.
• In-depth understanding of company services and its position in the industry.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel);
• Strong intrinsic motivation to learn and develop themselves within the company.
• Participation in USSI’s educational programs, (Lunch and Learns, LOMA, HIAA, etc.).
• Motivated.
• Team player.
• Organized.
• Efficient; and
• Independent.

• Excellent people skills, with an ability to partner with a dynamic leadership team.
• Possess personal qualities of integrity, credibility, and commitment to corporate mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

• Spearhead the development, communication, and implementation of effective retention strategies.
• Building business relationships with clients through research, identification, and qualification.
• Collaborating with the leadership, sales, and technical teams to secure, retain, and grow accounts.
• Reviews the client status reports of team members and addresses issues as appropriate.
• Creating informative presentations and delivering them to clients and team members.
• Strong understanding of client needs to offer solutions and support.
• Maintaining the CRM.
• Exceeding client expectations; Under promise, over deliver.

• Company-paid team member healthcare plus:
  • 50% cost of dependent healthcare for the first 5 years of employment.
  • Company-paid full cost dependent healthcare after 5 years of employment.
• Company-paid team member Basic Life Insurance, LTD, and AD&D.
• Option to add a dental plan, vision plan, and ancillary benefits for additional fees.
• Option to enroll in the Health Savings Account plan.
• 401K plan with company discretionary match.
• Accrued vacation and sick time plus:
  • 8 annual national holidays, paid time off.
  • 1 annual birthday, holiday paid time off.
  • 2 annual floating holidays, paid time off.
• Company parties and retreats for team members and a guest (post-pandemic).
• Holiday bonus.
• Regular team appreciation lunches (post-pandemic).
• Company-paid continuing education.
• Annual reviews that include discretionary salary increases.

Since 1979, United Systems and Software, Inc. (USSI) has specialized in Insurance Administration Software solutions for IBM iSeries™ eServers® and has been a pioneer in leading edge Systems and Professional Services. From the early days of the IBM System 3 through today’s state of the art IBM iSeries platform, USSI has successfully built its products around this proven architecture. We are an experienced, solid company with mature software solutions that have withstood the test of time in the rapidly advancing world of information technology. USSI recognizes that to stay competitive and prosperous in the volatile and ever-changing world of information technology, a strong foundation of industry specific expertise is required. This is accomplished by forging a competent team of experts capable of implementing the strategic goals necessary to stay competitive. At USSI, we value our people and are dedicated to creating a successful work environment that nurtures growth, rewards creativity, and promotes longevity. Many USSI team members have between 10 and 20 years, averaging 12 years, of service with us. Through longevity of personnel, we can accomplish our strategic goals and continue to produce high-quality solutions for our valued clients. We are always looking for an energetic, outgoing, creative, and motivated individual with positive attitudes capable of conquering the challenges of today's technology. Imagine the opportunities! To learn more please visit www.ussisolutions.com or www.ussisolutions.betterteam.com