Job description

Summary

The Executive Housekeeper oversees all housekeeping operations of the hotel according to hotel policies and procedures ensuring exceptional quality housekeeping services and enhancing the overall guest experience.

Essential Functions

Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards and procedures. Manage staffing levels to verify that guest service, operational needs, and financial objectives are met.

• Schedule employees according to business demands and track employee time and attendance.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Educate and train all employees in compliance and governmental and safety regulations.
• Provide mentoring, coaching and regular feedback to housekeeping staff.
• Establish performance and development goals for employees.
• Promote teamwork and quality service through communication and coordination with other departments.
• Assist in deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Order and maintain supplies and equipment in a timely and efficient manner while minimizing waste and maintaining conservation initiatives.
• Maintain procedures for security of lost and found items.
• Verify guest room status is communicated to the Front Desk in a timely and efficient manner.
• Support and supervise an effective inspection program for all guestrooms and public space.
• Observe service behaviors of employees and provide feedback to individuals.
• Participate in employee progressive discipline procedures.
• Set a positive example for guest relations.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Strive to improve service performance.

Required Skills & Experience

• 3 plus years of housekeeping experience required.
• Supervisory experience preferred.
• Undergraduate degree preferred.
• Strong verbal and written communication skills.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $38,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 2 years (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.